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Stephanie Philpott

@stephaniephilpott

Dental Practice Manager at Arch City Dental who improved workflows across two offices and advanced patient care coordination.

United States

Message

At Arch City Dental, I directed daily operations across two offices and developed workflows for patient communication, insurance, claims, scheduling, and collections. I monitored operational KPIs and supported consistent care across both locations.

Previously, at Runion Dental Group, I led implant and full-arch consultations and earned the organization’s leading case-closer ranking for six consecutive years. I’ve also coordinated implant patients from consultation through restoration and guided patients through treatment and financing decisions.

Experience

Work history, roles, and key accomplishments

Practice Manager

Arch City Dental

Jul 2025 - Sep 2026 (1 year 2 months)

Directed daily operations across two dental offices, including staffing, scheduling, patient flow, financial workflows, and team accountability. Earned promotion within four months to lead a second location based on leadership performance and operational impact.

Team Leadership Scheduling Patient Flow Finance Operations KPI Tracking Insurance Billing Collections HIPAA OSHA Treatment Planning Patient Financing

Surgical Assistant and Implant Treatment Coordinator

The Ohio Center for Oral Facial and Implant Surgery

Oct 2024 - Jul 2025 (9 months)

Coordinated implant patients from consultation through surgery and final restoration, maintaining clear communication among patients, surgeons, restorative dentists, referring providers, and laboratories. Presented treatment plans, fees, financing options, and procedural expectations in clear, patient-friendly language.

Implant Coordination Patient Communication Treatment Planning Surgical Assisting Extractions Bone Grafting Implant Placement CBCT Imaging Panoramic Imaging Patient Education

Office Manager and Implant Consultant

Columbus Dentures and Implants

Feb 2022 - Oct 2024 (2 years 8 months)

Led daily practice operations, staffing, scheduling, workflow coordination, financial performance, and patient service. Presented comprehensive implant, denture, and full-arch treatment plans and guided patients through clinical, financial, and scheduling decisions.

Practice Operations Staffing Scheduling Workflow Coordination Financial Performance Treatment Planning Case Acceptance Insurance Claims Billing Collections Patient Financing Marketing Support

Patient Advocate Treatment Coordinator Team Leader and Surgical Assistant

Runion Dental Group

Aug 2016 - Feb 2022 (5 years 6 months)

Led implant and full-arch consultations and presented complex treatment recommendations, fees, financing options, and timelines. Achieved the organization's leading case-closer ranking for six consecutive years while consistently supporting production goals.

Treatment Coordination Case Study Presentation Patient Advocacy Team Leadership Training Surgical Assisting Patient Communication Workflow Improvement

Front Desk Manager Treatment Coordinator and Dental Assistant

Ohio Family Dentistry

Oct 2014 - Jul 2016 (1 year 9 months)

Managed front-office operations, scheduling, patient check-in and checkout, insurance verification, claims, accounts receivable, accounts payable, and account follow-up. Presented treatment plans, reviewed financial expectations, coordinated laboratory cases, and kept patient treatment on schedule.