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Stephanie Mba

@stephaniemba

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Administrative professional leveraging customer retention, invoicing, and office support to boost efficiency.

Nigeria

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What I'm looking for

I’m looking for an administrative role where I can manage records, correspondence, and invoicing, support office operations, and use my customer service and product recommendation skills to improve retention and sales.

I am currently building a career as a customer support representative with a focus on customer support and administrative assistance. With a background in customer service, I have developed strong communication skills, attention to details and ability to handle client needs professionally and efficiently. I am now expanding my expertise in gaining direct experience with tools and workflows used for morden businesses.

I am highly organised, reliable and committed to helping businesses operate smoothly and assist customers through email and chat to deliver excellent customer experience while gaining hands-on familiarity with CRM tools such as HubSpot.

I am open remote customer support role and opportunities and remote opportunities where I can contribute, learn, grow and add value within a dynamic team.

Experience

Work history, roles, and key accomplishments

Office Clerk

May & Ivory

May 2017 - May 2018 (1 year)

Handled correspondence and performed accurate data entry while maintaining meticulous records. Provided administrative support, including meeting scheduling and calendar management.

Correspondence Management Data Entry Record keeping Scheduling Calendar Management Administrative Support Customer Service Office Support

Administrator

Ikedii Resources Nig Ltd

Jan 2020 - Nov 2025 (5 years 10 months)

Managed office activity, documentation, and recording while supporting invoicing and expense tracking. Provided basic procurement assistance and handled logistics support for events and internal communication.

Office Administration Invoicing Event Logistics Internal Communications Record keeping

Invoicer

Cantstop Nigeria Limited

Jan 2014 - Dec 2014 (11 months)

Managed incoming and outgoing invoices and maintained financial records for the accounting department. Improved customer retention by 20% through enhanced product recommendations, increasing sales.

Invoicing Financial Record Keeping Customer Service Product Recommendations Data Entry Sales Support Office Administration