Stephanie Mba
@stephaniemba
Administrative professional leveraging customer retention, invoicing, and office support to boost efficiency.
What I'm looking for
I am currently building a career as a customer support representative with a focus on customer support and administrative assistance. With a background in customer service, I have developed strong communication skills, attention to details and ability to handle client needs professionally and efficiently. I am now expanding my expertise in gaining direct experience with tools and workflows used for morden businesses.
I am highly organised, reliable and committed to helping businesses operate smoothly and assist customers through email and chat to deliver excellent customer experience while gaining hands-on familiarity with CRM tools such as HubSpot.
I am open remote customer support role and opportunities and remote opportunities where I can contribute, learn, grow and add value within a dynamic team.
Experience
Work history, roles, and key accomplishments
Office Clerk
May & Ivory
May 2017 - May 2018 (1 year)
Handled correspondence and performed accurate data entry while maintaining meticulous records. Provided administrative support, including meeting scheduling and calendar management.
Administrator
Ikedii Resources Nig Ltd
Jan 2020 - Nov 2025 (5 years 10 months)
Managed office activity, documentation, and recording while supporting invoicing and expense tracking. Provided basic procurement assistance and handled logistics support for events and internal communication.
Invoicer
Cantstop Nigeria Limited
Jan 2014 - Dec 2014 (11 months)
Managed incoming and outgoing invoices and maintained financial records for the accounting department. Improved customer retention by 20% through enhanced product recommendations, increasing sales.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology (IMT)
Higher National Diploma, Business Administration and Management
2011 - 2016
Completed an HND in Business Administration and Management at the Institute of Management and Technology (IMT) in Enugu from 2011 to 2016.
Command Secondary School
Senior Secondary Certificate Examination (SSCE), Secondary Education
2004 - 2010
Completed SSCE at Command Secondary School, Ipaja, Lagos from 2004 to 2010.
Availability
Location
Authorized to work in
Social media
Job categories
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