Open to opportunities

Stephanie Martinez

@stephaniemartinez

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Results-driven Electronic Engineer specializing in telecommunications and software support.

Colombia

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What I'm looking for

I am looking for opportunities that foster innovation and allow for continuous learning.

I am a results-driven Electronic Engineer with a strong background in customer service and engineering, specializing in ITIL, process optimization, and product development. My analytical and problem-solving skills enable me to develop innovative solutions that enhance efficiency and performance. I thrive in cross-functional teams, managing complex projects while utilizing cutting-edge technology to drive progress.

Throughout my career, I have held various roles, including Business Development Specialist and IT Consultant, where I conducted market research, analyzed IT infrastructures, and implemented technological upgrades. My experience as a Network Engineer at Nokia Siemens Networks allowed me to diagnose and resolve network issues, ensuring optimal performance and reliability. I am highly detail-oriented, proactive, and committed to delivering high-quality results within deadlines.

Passionate about continuous learning, I leverage my engineering expertise to contribute to impactful projects. I am eager to take on new challenges that allow me to apply my skills and knowledge in innovative ways.

Experience

Work history, roles, and key accomplishments

Current

Business Development Specialist

Current

Outsourced Service

Jan 2021 - Apr 2024 (3 years 3 months)

Conducted profiling and qualification of potential clients to identify business opportunities. Researched market trends to create targeted prospect lists and aligned client needs with company solutions to optimize lead conversion.

Market Research Lead Conversion Business Analysis

IT Consultant

Crystal Tech

Jan 2018 - Jan 2020 (1 year 11 months)

Analyzed IT infrastructure and workflows, recommended technological upgrades, and developed IT strategies aligned with business goals. Oversaw IT projects and provided guidance on automation and process optimization.

IT Infrastructure Analysis Software Implementation Cybersecurity Project Management

Network Engineer

Nokia Siemens Networks

Jan 2011 - Apr 2013 (2 years 3 months)

Diagnosed and resolved network problems, configured network devices, and provided technical support. Managed mission-critical solutions and designed reports on network performance metrics.

Configuration Technical Support Performance Monitoring

Receptionist

Pit Stop Hostel

Jan 2009 - Jan 2011 (2 years)

Managed check-in and check-out processes, provided information about hotel services, and resolved guest complaints. Utilized hotel management software to manage bookings and guest profiles.

Customer Service Payment Processing

Service Supervisor

Eleinco Limitada

Jan 2007 - Jan 2008 (1 year)

Handled customer inquiries, configured cable connections, and monitored service disruptions. Assisted customers with billing issues and coordinated with technical teams to ensure service delivery.

Technical Troubleshooting Billing