Stephanie Malanga

Provided eligibility and case management support for public assistance benefits in adult Medicaid, ensuring compliance with state and federal guidelines. Conducted in-depth interviews, verified data, and utilized software systems like NC FAST to manage client information.

Maintained permit application details for seven counties affected by Hurricane Ian, inputting data into pivot tables and tracking systems. Coordinated with State Emergency Management Officials and contractors to streamline housing operations and facilitate permitting for manufactured housing units.

Managed a caseload of homeowners affected by Covid-19, assisting with Homeowners' Assistance Fund (HAF) financial relief for mortgage, utility, and insurance assistance. Reviewed applications, assessed financial hardship, and verified documentation to determine eligibility in compliance with federal and state guidelines.

Analyzed trends in financial performance to identify areas for improvement on contractors' timesheets and identified discrepancies in financial data, recommending corrective actions. Compiled detailed reports summarizing data analysis results in Excel, Word, and Adobe Acrobat.

Supported applicants through the NCORR Rebuild NC program, guiding them in completing and submitting required documentation for disaster recovery assistance. Reviewed and processed homeowner applications to determine eligibility in accordance with federal CDBG-DR program requirements.

Maintained strong professional relationships with clients, subcontractors, vendors, and insurance companies to ensure seamless project coordination. Led daily on-site safety briefings and enforced OSHA safety protocols, maintaining active certifications including OSHA 10, OSHA 30, IICRC, and ICRA.

Completed an Associate of Applied Science degree with a dual focus on Emergency Management and Business Administration. Gained foundational knowledge in disaster response, business operations, and administrative processes.