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Stephanie Forkuo

@stephanieforkuo

Process Guide at Amazon who reduced item-handling errors by 20% and is pursuing an M.S. in Cybersecurity Policy & Management.

United States

Message

What I'm looking for

I'm targeting roles in cybersecurity GRC, business analysis, project coordination, operations, customer success, or account management.

At Amazon, I manage daily workflow for approximately 12 associates as a Process Guide, supporting productivity, quality, and safety goals. I led process improvements that reduced item-handling errors by 20% over six months and implemented incentives that increased team productivity by 15%.

As an Account Manager at Platinum Point Executive, I managed client relationships, helped retain dissatisfied customers, and closed the first sale within my first week. I'm pursuing an M.S. in Cybersecurity Policy & Management and targeting roles in cybersecurity GRC, business analysis, project coordination, operations, customer success, or account management.

Experience

Work history, roles, and key accomplishments

Current

Problem Solver

Current

Amazon

Jun 2021 - Present (5 years 4 months)

Investigate damaged-item exceptions and correct dispositions to support accurate inventory records. Use operational data and tools to identify workflow issues and collaborate with operations teams.

Data Analysis Inventory Management Problem Solving Collaboration Operational Tools

Current

Stower

Current

Amazon

Jan 2021 - Present (5 years 9 months)

Scan and store high volumes of inventory while following quality, safety, and inventory-control procedures. Support accurate item placement and continuous improvement in scanning and storage practices.

Inventory Control Scanning Quality Assurance Safety Procedures Continuous Improvement

Current

Process Guide, Damage-Land

Current

Amazon

Jan 2021 - Present (5 years 9 months)

Manage daily workflow for approximately 12 associates and support productivity, quality, and safety goals. Led process improvements that reduced item-handling errors by 20% and increased team productivity by 15%.

Process Improvement Team Leadership Performance Metrics Training Coaching Safety Procedures Operational Reporting

Account Manager

Platinum Point Executive

Mar 2026 - Jul 2026 (4 months)

Managed client relationships, identified customer needs, and recommended solutions. Closed the first sale within the first week and helped retain dissatisfied customers by resolving concerns.

Account Management Customer Relationship Management Customer Retention Communication Skills Team Leadership Coaching Time Management

Medical Front-Desk Administrator Intern

Easterseals Capital Region

May 2021 - Aug 2021 (3 months)

Managed patient check-ins and check-outs while supporting confidentiality. Collected copays, verified insurance information, and maintained accurate records.

Patient Check In Insurance Verification Record keeping Confidentiality Communication Skills Electronic Records