Looking for a job

Stella Leticia Akello

@stellaleticiaakello

Customer onboarding specialist at ASIGMA, guiding clients to independent platform use and testing web and mobile releases.

Uganda

Message

At ASIGMA, I direct technical onboarding and user provisioning for client accounts, helping teams reach operational independence and time-to-value.

I facilitate hands-on virtual walkthroughs and group sessions, and create user guides and SOPs that support customer self-service.

I also test web and mobile application builds before release, documenting reproducible bugs and sharing actionable tickets with engineering teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Onboarding & Implementation Specialist

Current

ASIGMA

Nov 2025 - Present (11 months)

Directs technical onboarding and user provisioning for client accounts, accelerating time-to-value. Facilitates virtual walkthroughs, authors user guides and SOPs, and executes pre-release regression testing.

Customer Onboarding User Provisioning Time To Value Optimization virtual training User Guides SOPs Regression Testing Functional Testing Bug Reporting Jira Service Management Confluence HubSpot Tableau Slack Loom Google Workspace Zoom Microsoft Forms

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Science, Land Economics

Graduated with a Bachelor of Science in Land Economics in January 2025, with a focus on quantitative data analysis, research methodology, and project planning and evaluation.