Kato Denis
@katodenis
I am a results-oriented operations specialist with 3+ years improving onboarding, support, and customer experience.
UgandaWhat I'm looking for
I am a results-oriented professional with 3+ years’ experience in operations, customer experience, and technical support, focused on streamlining onboarding and boosting service quality.
At Maisha Meds I ensured newly onboarded facilities maintained a data quality score of at least 95%, led CRM audits, and achieved timely reassignment of 100% of facilities to regional CX teams. I also streamlined onboarding processes, reducing turnaround time by 99% and improving partner satisfaction.
I provide frontline IT support, resolve routine issues, and enhance digital tool adoption by training staff and configuring hardware and software (including POS deployments, BlueStacks, Nox, Android OS, and 3CX). I tested APKs pre-release and contributed actionable feedback that reduced post-release bugs and improved system stability.
I bridge operations, product, and customer teams by translating user feedback and operational needs into measurable improvements. I use performance reporting, customer outreach, and training to strengthen service delivery, drive adoption, and support business growth.
Experience
Work history, roles, and key accomplishments
Quality Assurance Associate
Maisha Meds
Oct 2024 - Present (1 year 8 months)
Maintained >95% data accuracy and completed 100% timely reassignment of facilities, driving operational excellence and CRM quality; streamlined onboarding to reduce turnaround time by 99% and improve partner satisfaction.
IT-OPs Champ
Maisha Meds
Mar 2024 - Present (2 years 3 months)
Provided frontline IT support and bridged IT and operations to reduce ticket resolution time and improve communication; boosted digital adoption by onboarding 10+ staff and configuring/testing hardware for seamless rollouts.
Product - OPs Champ
Maisha Meds
Feb 2024 - Jan 2025 (11 months)
Tested APKs pre-release and provided actionable feedback to improve functionality and reduce post-release bugs. Analyzed system performance and customer feedback to recommend enhancements and influence product priorities.
Customer Experience Associate
Maisha Meds
Feb 2023 - Sep 2024 (1 year 7 months)
Delivered frontline POS and loyalty program support, reducing downtime through remote and on-site resolutions and configuring client systems to enable POS deployments in low-mobile-access facilities.
Sales Consultant
Maisha Meds
Apr 2022 - Jan 2023 (9 months)
Generated leads, closed deals, and ensured seamless customer onboarding to drive measurable sales growth while maintaining high satisfaction through strong client relationship management.
Education
Degrees, certifications, and relevant coursework
Makerere University
Bachelor of Information Systems & Technology, Information Systems & Technology
2017 - 2021
Completed a Bachelor of Information Systems & Technology at Makerere University from 2017 to 2021.
Kasubi SS
Uganda Advanced Certificate of Education, Secondary Education
2015 - 2016
Completed advanced secondary studies at Kasubi SS, earning the Uganda Advanced Certificate of Education in 2016.
St. Kizzito SS
Uganda Certificate of Education, Secondary Education
2011 - 2014
Completed O-level secondary studies at St. Kizzito SS, earning the Uganda Certificate of Education in 2014.
Buzibazzi P/S
Primary Leaving Examination, Primary Education
2004 - 2010
Completed primary education at Buzibazzi P/S, obtaining the Primary Leaving Examination in 2010.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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