Stef Mates

• Develop and edit technical and informational content supporting complex programs and training initiatives
• Create and revise executive-ready reports, presentations, and communications materials to ensure clarity, consistency, and strong narrative flow
• Design and structure multiple communications deliverables under tight timelines while maintaining editorial standards and improving usability a

• Provide end-to-end creative services for 10+ small to mid-sized businesses and nonprofit organizations, from concept through launch
• Design logos, visual identities, websites, social media content, decks, reports, ads, and campaign collateral aligned to client goals and budgets
• Translate diverse briefs and feedback into polished, on‑brand creative tailored to different audiences and platforms

• Author and edit content such as B2B case studies, fact sheets, product copy, job aids, user guides, grant applications, technical process documentation, educational materials, fiction novels, and newsletters for clients including NIKE and Penn Foster
• Generate repeat business by cultivating strong customer relationships that stem from regular communication and collaboration regarding project pr

• Led the development of internal and external communications materials designed to strengthen organizational messaging and brand presence
• Wrote and designed high-quality content, including newsletters, executive presentations, fact sheets, and thought leadership content
• Produced visually compelling graphic design work for government proposals, social media, swag, newsletters, short-form video

• Led the creative direction of internal marketing initiatives and the design of more than 100 custom client B2B projects, ensuring consistent brand execution across digital, editorial, and visual assets
• Designed web pages, case studies, ebooks, email campaigns, landing pages, and customizable templates for client and internal use
• Built and implemented the company’s editorial process and in-ho

• Wrote, edited, and revised engaging learning activities and educational content (e.g., lessons, projects, and assessments) based on Bloom's Taxonomy and instructional end goals for 90+ high school, college, and career courses
• Collaborated with subject matter experts and academic reviewers to ensure accuracy and alignment with accreditation standards
• Maintained and updated course content libr

• Proofread ecommerce and wholesale product copy to ensure it was honest, effective, brand-appropriate, and in line with studio and category-specific style guides
• Maintained content quality, clarity, punctuation, grammar, and continuity of style across a high volume of concurrent product categories

• Produced 40 user-friendly, step-by-step knowledge base articles covering service management, major incident management, ServiceNow, and a new in-house support platform
• Examined and documented workflow processes and best practices, interviewing managers and process stakeholders to identify and resolve knowledge base gaps

• Wrote and formatted three quick-start tutorials and a 42-page user guide for a new labor cost tool in advance of a company-wide rollout
• Designed ten PowerPoint presentation decks to support end-user training delivery

• Oversaw content pipelines for nearly 40 academic programs, ensuring materials met editorial, academic, and accessibility standards
• Coordinated the efforts of cross-functional teams to meet project goals, create a satisfactory experience for students, and ensure the development and design of quality content
• Hired and supervised subject matter experts and freelance writers through entire proje

• Served as a primary subject matter expert in enterprise content management within the organization
• Drafted 90% of the department’s documentation, including the company’s IBM FileNet P8 user guide, policies, procedures, workflows, training materials, and other job aids regarding enterprise content management
• Developed a strategy for categorizing, indexing, and archiving electronic documents a

• Authored articles for a weekly newspaper reaching 2,000 to 3,000 readers; copyedited content to AP standards; researched and interviewed community stakeholders for feature articles

• Managed nine roster authors writing for several genres, including romance, horror, and science fiction
• Oversaw project timelines from submission and acquisition to publication, ensuring 100% of deadlines were met
• Edited 21 novels and novellas based on company standards and the Chicago Manual of Style
• Fostered positive, professional editor-author relationships by replying to questions and c

• Promoted from Documentation Specialist and initiated the Senior Documentation Specialist career track
• Improved inter-departmental productivity by formalizing the editing/review process and establishing new internal procedures
• Collaborated with department heads to update, verify, and improve process documentation
• Trained and supervised four employees in company documentation editing and rec

• Promoted from Associate Editor within 13 months based on high quality of work
• Wrote and proofread copy and selected art for posters, newsletters, pocket guides, and handouts for company legacy products emphasizing quality, ergonomics, and safety and other custom projects for clients such as Penske, BTT, and Grainger
• Verified facts and assured accuracy with agencies including OSHA, FDA, and

GPA: 3.75 | Graduated summa cum laude
Minors in Art and Creative Writing
Activities: WCUR 91.7, The Quad, Daedalus, English Club, Sigma Tau Delta, Desk Assistant in dormitory

GPA: 4.0 | Graduated summa cum laude
Coursework: Information architecture, taxonomy and classification systems, metadata standards, records and archives management, digital preservation, knowledge organization, user-centered information design

May 2026

Apr 2023

May 2026

Apr 2026

Mar 2026

Oct 2024

Nov 2019

May 2014

Jun 2014