Stefan User

Process settlements, reporting, distributions, and fee adjustments for the desk's largest ETF client. Reconcile ETF positions against depository records and investigate breaks through to resolution.

Managed end-to-end ETF creation-redemption lifecycle from trade placement through settlement, including Euroclear and Clearstream. Resolved dealing issues and coordinated with Investment Managers, Authorised Participants, and internal teams.

Performed AML and KYC checks, set up investor accounts for mutual funds, and acted as primary liaison between dealing team, clients, and investors.

Processed interest and balance certificate requests, produced certificates manually, and performed quality assurance on robotic process automation and offshore production. Led weekly conference calls with offshore operations team and developed new processes and updated SOPs.

Arranged travel documentation and flight reservations, managed payments and invoicing, and supported content creation and campaign execution.

Pursuing a Postgraduate Diploma in Science in Artificial Intelligence, covering machine learning, data analytics, intelligent agents, process automation, and generative AI.

Studying for a Higher Diploma in Computing with an infrastructure specialisation, covering operating systems, networks, secure network design, and virtualisation infrastructure management, as well as systems analysis, software development, and data analysis.

Earned a Bachelor of Arts (Honours) in Business, covering strategic management, international entrepreneurship, marketing, strategy and technology, business ethics, HR management, and tax and finance.

Completed a Diploma in Business Studies, covering management theory, business communication, economics, marketing, accounting, and ICT in business.