Open to opportunities

Stefanny Villalta

@stefannyvillalta

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Detail-oriented analyst with expertise in customer service and technical support.

Costa Rica

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What I'm looking for

I am looking for a role that challenges me and allows for growth in a collaborative environment.

I am a dedicated professional with a strong background in customer service and technical support, specializing in billing and fintech analysis. My experience at Auxis as a Billing Payer Response Analyst allowed me to efficiently manage payer claim rejections, where I not only resolved issues but also identified trends to improve processes. I take pride in my ability to analyze complex data and propose actionable solutions that enhance operational efficiency.

Previously, I worked as a Fintech Analyst II at Tek Experts, where I honed my skills in troubleshooting technical issues related to cloud services, particularly Windows Azure. My role involved mentoring colleagues and conducting training sessions, which underscored my commitment to fostering a collaborative work environment. I thrive in dynamic settings and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Billing Payer Response Analyst

Auxis

Nov 2023 - Apr 2024 (5 months)

Managed and resolved payer claim rejections, including resubmitting claims and updating payer IDs. Analyzed root causes of claim rejections to identify trends and support training initiatives. Proposed process adjustments to minimize recurring claim issues.

Data Analysis Process Improvement Communication Problem Solving Microsoft Office Customer Service

Customer Service Agent

Concentrix

Aug 2023 - Nov 2023 (3 months)

Handled customer requests related to credit card statements and transactions, ensuring accuracy and confidentiality. Escalated complex cases to enhance customer satisfaction.

Customer Service Communication Problem Solving Conflict Resolution

Fintech Analyst II

Tek Experts

Apr 2022 - Jul 2022 (3 months)

Troubleshot customer technical issues using collaboration and best practices. Resolved complex issues involving cloud capabilities and mentored colleagues on product knowledge and case management.

Technical Support Cloud Computing Problem Solving Mentorship Customer Relationship Management

Technical Support Representative

Concentrix

Aug 2019 - Feb 2022 (2 years 6 months)

Diagnosed and resolved technical issues for software and hardware products. Assisted with billing inquiries and clarified product features to enhance customer understanding.

Technical Support Customer Service Problem Solving Communication Product Knowledge Billing

Education

Degrees, certifications, and relevant coursework

Corpesa Institute

GED, Software

2018 - 2019

Studied various skills including problem solving, basic knowledge of Microsoft Azure, and communication. Gained experience using Office products such as Excel and Word, and developed adaptability and willingness to learn.