Sheryl Mesen Navarro
@sherylmesennavarro
Billing Analyst and contract review professional specializing in accurate invoicing, compliance auditing, and financial terms extraction.
What I'm looking for
I’m a detail-oriented billing and contract management professional with experience in contract review, billing operations, and sales support at Equifax. I focus on extracting financial terms from commercial contracts, auditing clauses for compliance, and keeping billing accurate through careful analysis and problem-solving.
In my current Contract to Order Intermediate role, I review commercial contracts to extract key financial terms, billing schedules, and compliance requirements before system entry. I audit complex contractual clauses against internal corporate policies to identify and resolve potential billing or compliance issues prior to execution.
As a Billing Analyst, I review and process invoices to ensure billing accuracy and resolve discrepancies using Tableau, Oracle, and SAP. I analyze billing data with systems including Salesforce, APEX, and third-party portals, and I support financial reporting as well.
Earlier, as an SME Product Specialist and Salesperson, I supported new hires through sales training, handled customer calls with product-related guidance, and created reports to track agent performance and team metrics. I bring strong communication and process improvement habits, backed by advanced English proficiency (C1) and native Spanish (C2).
Experience
Work history, roles, and key accomplishments
Reviewed commercial contracts to extract key financial terms, billing schedules, and compliance requirements prior to system entry. Audited contractual clauses against internal policies to identify and resolve potential billing or compliance issues before execution.
Reviewed and processed invoices to ensure billing accuracy and resolved billing discrepancies using Tableau, Oracle, and SAP. Analyzed billing data using Salesforce, APEX, and third-party portals to support financial reporting.
Supported new hires by serving as a Subject Matter Expert for Products and Sales. Created reports to track agent performance and analyzed team metrics to identify trends and improvement opportunities.
Sold credit monitoring services to fraud victims and handled sensitive consumer information. Assessed each customer’s situation to identify the best solution.
Education
Degrees, certifications, and relevant coursework
ULACIT
Bachelor of Business Administration, Business Administration
2025 -
Pursuing a Bachelor of Business Administration at ULACIT, expected to be completed after Apr 2025.
CTP Mario Quirós Sasso
Executive for Customer Service, Customer Service
2017 - 2022
Completed an Executive for Customer Service program (Feb 2017–Dec 2022) at CTP Mario Quirós Sasso.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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