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Stefanie Wiese

@stefaniewiese

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Product and support specialist helping artists and labels succeed on digital platforms.

Turkey

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What I'm looking for

I seek a customer- and product-focused role where I can improve user experience, solve technical issues, and collaborate cross-functionally to scale support and product quality.

I am a product and support specialist with five years at EVEARA providing artist- and label-facing assistance across digital music distribution, metadata, release scheduling and content compliance. I investigate and escalate technical issues, maintain accurate case records, contribute to knowledge-base documentation, and collaborate with product and engineering to improve user experience.

My background includes virtual assistance, content editing, translation and sales, where I built strong communication, quality assurance and client-management skills. I bring pragmatic problem solving, cross-functional collaboration, and a customer-first mindset to roles that connect product, operations and users.

Experience

Work history, roles, and key accomplishments

Current

Product & Support

Current

EVEARA

Jun 2020 - Present (5 years 6 months)

Provide customer and product support to artists and labels on digital music distribution platforms, resolving inquiries, escalating technical issues, and ensuring compliance with platform and copyright requirements to improve delivery and user experience.

Customer Support Metadata Management Escalation Management Compliance Cross Functional Collaboration

Virtual Office Assistant

eAssistentin UG

Mar 2017 - Jun 2020 (3 years 3 months)

Managed administrative requests including data entry, document preparation, scheduling, social media management, basic bookkeeping, and customer support to streamline client operations and recordkeeping.

Administrative Support Data Entry Scheduling Social Media Management Customer Support Bookkeeping Online Research document preparation

German Translator

Xscape GmbH

Mar 2018 - Apr 2018 (1 month)

Translated Turkish film scripts into German for television broadcast, ensuring linguistic accuracy and cultural appropriateness for German audiences.

Translation German Turkish Proofreading Cultural Adaptation

Web Content Editor

Wordapp.com

Jan 2014 - Mar 2017 (3 years 2 months)

Edited and refined web content for accuracy, flow, and adherence to client guidelines, approved error-free content for publication, and provided feedback to writers to improve quality.

Content Editing Proofreading Quality Assurance Content

Sales Specialist

Osales-Software

Oct 2011 - Dec 2013 (2 years 2 months)

Sold Microsoft Windows licenses and volume agreements to businesses and institutions, advised on licensing options, managed accounts and renewals, and reported sales performance insights.

Software Sales Licensing Account Management Renewals Upselling Sales Reporting

Promoter

Promotionbasis GmbH

Jul 2009 - May 2011 (1 year 10 months)

Promoted products and events to target audiences, provided demonstrations, engaged customers to drive conversions, and collected feedback to inform campaign improvements.

Promotion Customer Engagement Product Demonstrations Lead Generation Customer Feedback

Quality Specialist

Plus Punkt Marketing AG

May 2005 - May 2009 (4 years)

Monitored and evaluated customer interactions for quality and compliance, assessed agent performance using scorecards and KPIs, and produced reports to drive coaching and service improvements.

Quality Assurance KPI Analysis Performance Coaching Reporting Compliance Monitoring Process Improvement