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Stacey Clarke

@staceyclarke

Customer Success Manager at Pipedrive who helped increase customer health scores by 85% through personalized success strategies.

United States

Message

At Pipedrive, I manage Mid-Market customer relationships and help customers turn business objectives into effective CRM processes and adoption strategies. Personalized success strategies I developed and executed contributed to an 85% increase in customer health scores.

I lead customer consultations, product demonstrations, and enablement sessions, and host customer-facing webinars at least quarterly. I also analyze usage and health data to identify opportunities and risks, and share customer feedback with internal teams.

Before Pipedrive, I supported community members accessing healthcare services at Pinellas County Government and facilitated housing and healthcare services for veterans at Society of St. Vincent dePaul-Services for Veterans. My experience also includes Security Forces service in the United States Air Force.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Specialist

Current

Pipedrive

Sep 2019 - Present (7 years 1 month)

Manages a portfolio of Mid-Market customers, focusing on product adoption, engagement, optimization, and retention. Conducts optimization meetings, product demonstrations, and strategic consultations, and has contributed to an 85% increase in customer health scores.

Customer Success Strategic Account Management Customer Retention Customer Adoption CRM Optimization Product Demonstrations Customer Training Webinar Facilitation Data Analysis Customer Health Cross Functional Collaboration Stakeholder Relationship Management Consultative Problem Solving Mentorship

Security Forces

United States Air Force

Aug 2007 - Aug 2021 (14 years)

Protected personnel, facilities, and military assets while enforcing installation security and safety protocols. Trained and led security personnel in tactical procedures and emergency response.

Security Operations Leadership Training Emergency Response Crisis Management Teamwork

Eligibility Analyst

Pinellas County Government

May 2018 - Apr 2019 (11 months)

Supported over 700 community members in accessing healthcare services while coordinating electronic record systems and related processes. Managed sensitive customer interactions and improved client service delivery through effective data management and streamlined workflows.

Data Management Process Coordination Analytical Skills Problem Solving Customer Service

Housing Specialist

Society of St. Vincent dePaul-Services for Veterans

Feb 2014 - May 2018 (4 years 3 months)

Facilitated housing and healthcare services to over 1,000 homeless veterans, improving access to resources and service outcomes. Assessed individual needs and coordinated appropriate resources and services.

Case Management Resource Coordination Advocacy Relationship Building Problem Solving