At Kore.ai's SmartAssist enterprise contact center platform, I build AI applications and distributed systems that support millions of daily agent interactions. I've architected a production RAG pipeline over 50K+ proprietary documents, improving retrieval precision and response accuracy by 30% while cutting LLM costs by 55%.
I build the full product path around AI: LangChain and OpenAI-powered retrieval, secure Node.js APIs, Redis routing, MongoDB and OpenSearch performance, and Angular/React interfaces. My real-time routing engine serves 500 agents and 50K conversations a day, while Socket.IO services handle 10K concurrent connections at p95 under 200ms.
I've improved platform reliability to 99.9%+ uptime through tracing, circuit breakers, and root-cause ownership, reducing recurring high-priority escalations by 60%. I also work directly with product, QA, customer success, and Fortune 500 clients through design reviews, rollout, and live debugging.
I'm also building MockMate, an AI mock interview companion using Electron, LangGraph, tool calling, React, and OpenAI to run multi-turn interviews and deliver adaptive, rubric-based feedback.
