Sreekanth User
@sreekanthuser2
I lead training, operations, and AI chatbot evaluation programs that improve process quality and customer experience.
IndiaWhat I'm looking for
I've led more than 70 employee training cycles for US chat processes at Astoria Software Exports, managing training delivery, post-training development, and quality metrics.
I also evaluate AI chatbot performance and turn findings into data-driven feedback for management, supporting process adherence and operational improvement.
Previously, I managed showroom purchasing, billing, accessories inventory, and induction meetings at MGF Hyundai. My experience also includes customer issue resolution, lead generation, payables, performance reporting, and passbook verification.
Across training, customer support, and back-office operations, I bring 13 years of experience building structured processes, coaching teams, and maintaining accuracy and service quality.
Experience
Work history, roles, and key accomplishments
Trainer - Chat Process
Astoria Software Exports Pvt Ltd
Nov 2022 - Present (3 years 11 months)
Managed training programs for US Chat Processes, overseeing over 70 successful employee cycles. Monitored post-training development and quality metrics, and analyzed AI chatbot performance.
Chat Support Executive & Trainer
Astoria Software Exports Pvt Ltd
Oct 2020 - Nov 2022 (2 years 1 month)
Provided job training to new recruits and handled lead generation for US-based customers. Utilized presentation skills to familiarize staff with organizational structures and roles.
Accessories In-charge
MGF Hyundai
Jun 2015 - Oct 2020 (5 years 4 months)
Managed showroom operations including purchase, billing, and accessories stock management. Conducted induction meetings for sales representatives regarding operations and inventory.
Customer Service Associate
First Source Solutions Ltd
Nov 2014 - Feb 2015 (3 months)
Consulted on and reported customer issues, ensuring resolution within defined service limits.
Accounts Assistant
Gokulam Park / Sree Gokulam Chits
Apr 2012 - Aug 2014 (2 years 4 months)
Handled payables, daily/monthly reports, and rigorous passbook verification. Managed cash and cheque handling with high accuracy.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi University
Bachelor of Commerce, Computer Application in Business
Bachelor of Commerce with a focus on Computer Application in Business.
Government of Kerala
Higher Secondary Education, Commerce
Higher Secondary Education in Commerce.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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