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Srayes Mohammed

@srayesmohammed

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I manage reservations, customer service, logistics, cancellations, and records across travel and retail operations.

Bangladesh

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What I'm looking for

I'm looking for a customer service, reservations, or logistics role where I can manage orders, cancellations, records, and client communication while contributing to a collaborative team.

I've supported clients across travel, retail, and logistics operations in Kuwait, with hands-on experience in reservations, ticketing, sales, and customer service.

At Masila Travels & Tourism, I handled ticket services, reservation scheduling, daily sales entries, records, and comparable ticket alternatives at reasonable prices.

At REET, I coordinated order processing, cancellations and returns, package dispatching, driver allocation, and store communication to keep shipments on time. I also prepared Excel and PowerPoint stock-return records and managed cancellation inventory.

I'm organised, detail-oriented, and comfortable working independently or as part of a team. I bring strong communication, data entry, complaint-resolution, and customer-assistance skills.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator (Cancellation Department)

Reet

Mar 2022 - Oct 2023 (1 year 7 months)

Processed orders from stores to customers, managed cancellations and returns, dispatched packages to drivers, and maintained customer service. Prepared PowerPoint and Excel sheets of stocks to be returned to foreign countries.

Logistics Order Processing Customer Service Inventory Management Excel PowerPoint Teamwork

Forward & Reverse Logistics Team

Street

Oct 2021 - Dec 2021 (2 months)

Participated in forward and reverse logistics operations as part of an internship.

Salesman & Cashier

Dallat Al Baraka

Jul 2020 - Sep 2021 (1 year 2 months)

Responsible for excellent customer service, time management of incoming orders, and preparing orders on time. Maintained clean working environment, monitored inventory, and balanced daily cash drawer.

Customer Service Time Management Inventory Management Cash Handling Order Processing

Reservation Officer

Masila Travels & Tourism

Feb 2019 - Feb 2020 (1 year)

Provided best service in tickets to clients, communicated positively and professionally, made entries, daily sales, and maintained records. Found comparable alternatives to user tickets at reasonable prices and assisted other agents as team requirement.

Customer Service Communication Skills Ticketing Sales Record keeping Teamwork

Education

Degrees, certifications, and relevant coursework

Indian Central School

Higher Secondary Certificate, General

2022 - 2023

Completed Higher Secondary Certificate (HSC) from Indian Central School from 2022 to 2023.

International Air Transport Association (IATA)

Diploma in Travel & Tourism, Travel and Tourism

2018 - 2018

Completed a Diploma in Travel & Tourism, including a Foundation Course in Travel & Tourism and Advanced Skills in Journey Pricing & Ticketing, from April to October 2018.