Open to opportunities

Rahatul Islam

@rahatulislam

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IATA ticketing and accounts specialist delivering high-accuracy travel, visa, and data management solutions.

Bangladesh

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What I'm looking for

I am seeking a full-time role in travel, accounts, or data operations that values accuracy, process improvement, and client-focused service with opportunities for growth.

I am a dedicated professional with over 9 years of experience in IATA ticketing, visa processing, accounts, and data management, focused on delivering precise, client-focused operational support.

Throughout my career I maintained 99% data entry accuracy, improved travel service accuracy to 95%, reduced booking errors by 25%, and shortened visa turnaround times by 15% while boosting repeat business.

I have managed end-to-end GDS bookings, negotiated group fares, supervised seasonal travel operations for large groups, and standardized record-keeping to achieve compliance and operational efficiency.

I bring strong MS Office and graphics/multimedia skills, fast typing (70+ WPM), proven bookkeeping and data-analysis capabilities, and a commitment to process improvement and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Computer Operator

Current

Flamenco Overseas Ltd.

May 2024 - Present (2 years 1 month)

Manage visa documentation and IATA ticketing for outbound workers and corporate travelers, streamlining processes to reduce rework to under 2% and shorten application turnaround by ~15%, improving client repeat business by ~20%.

IATA Ticketing GDS PNR Visa Processing Documentation Management Process Improvement MS Office Record Digitization

Current

Accounts & Office Assistant

Current

Satota Business Center

May 2021 - Present (5 years 1 month)

Owned daily financial record-keeping and data analytics, reconciling sales and supplier invoices with zero unresolved variances and delivering monthly reports within two working days, enabling inventory optimizations that reduced slow-moving stock by 10%.

Bookkeeping Data Analysis Inventory Forecasting MS Excel Reporting

Assistant Manager

Abha Air Travels

Dec 2023 - Apr 2024 (4 months)

Managed seasonal Hajj & Umrah operations for 400+ pilgrims per season, supervised ticketing and visa processing, negotiated group fares to reduce ticket costs 3–5%, and improved customer satisfaction to 95% through process checklists and IRROPS handling.

IATA Ticketing Group PNR Management Team Supervision Visa Processing IRROPS Handling Processing Checklists Customer Service

Data Entry Operator

Dot Communication

May 2015 - Jan 2020 (4 years 8 months)

Processed high-volume datasets with 99% accuracy, developed reusable spreadsheet templates and macros that reduced repetitive keystrokes by 20%, and maintained 100% on-time delivery for weekly submissions.

Data Entry Data Validation Proofreading Templates MS Office Quality Control