Rahatul Islam
@rahatulislam
IATA ticketing and accounts specialist delivering high-accuracy travel, visa, and data management solutions.
BangladeshWhat I'm looking for
I am a dedicated professional with over 9 years of experience in IATA ticketing, visa processing, accounts, and data management, focused on delivering precise, client-focused operational support.
Throughout my career I maintained 99% data entry accuracy, improved travel service accuracy to 95%, reduced booking errors by 25%, and shortened visa turnaround times by 15% while boosting repeat business.
I have managed end-to-end GDS bookings, negotiated group fares, supervised seasonal travel operations for large groups, and standardized record-keeping to achieve compliance and operational efficiency.
I bring strong MS Office and graphics/multimedia skills, fast typing (70+ WPM), proven bookkeeping and data-analysis capabilities, and a commitment to process improvement and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Computer Operator
Flamenco Overseas Ltd.
May 2024 - Present (1 year 7 months)
Manage visa documentation and IATA ticketing for outbound workers and corporate travelers, streamlining processes to reduce rework to under 2% and shorten application turnaround by ~15%, improving client repeat business by ~20%.
Accounts & Office Assistant
Satota Business Center
May 2021 - Present (4 years 7 months)
Owned daily financial record-keeping and data analytics, reconciling sales and supplier invoices with zero unresolved variances and delivering monthly reports within two working days, enabling inventory optimizations that reduced slow-moving stock by 10%.
Assistant Manager
Abha Air Travels
Dec 2023 - Apr 2024 (4 months)
Managed seasonal Hajj & Umrah operations for 400+ pilgrims per season, supervised ticketing and visa processing, negotiated group fares to reduce ticket costs 3–5%, and improved customer satisfaction to 95% through process checklists and IRROPS handling.
Data Entry Operator
Dot Communication
May 2015 - Jan 2020 (4 years 8 months)
Processed high-volume datasets with 99% accuracy, developed reusable spreadsheet templates and macros that reduced repetitive keystrokes by 20%, and maintained 100% on-time delivery for weekly submissions.
Education
Degrees, certifications, and relevant coursework
Darunnazat Siddikia Kamil Madrasah
Kamil, Islamic Arabic
Grade: CGPA:3.20
Completed Kamil Hadith program with a CGPA of 3.20 in 2018.
Karuna Mokamia Kamil Madrasah
Bachelor of Theology, Islamic Studies
Grade: CGPA:2.83
Completed Fazil (Bachelor of Theology/BTI) program with a CGPA of 2.83 in 2015.
National Skill Development/Technical Education (training)
Certificate, Multimedia / Graphics
2012 - 2012
Completed a 6-month graphics and multimedia basic course in 2012.
Rahmatpur Fadil Madrasah
Alim, General
Grade: CGPA:3.17
Completed Alim (higher secondary) program in 2011 with a CGPA of 3.17.
National Skill Development/Technical Education (training)
Certificate, Computer / Office Applications
2010 - 2010
Completed a 3-month computer office application basic course in 2010.
Rahmatpur Fadil Madrasah
Dakhil, General
Grade: CGPA:4.19
Completed Dakhil (secondary) program in 2009 with a CGPA of 4.19.
Availability
Location
BangladeshAuthorized to work in
Job categories
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