Looking for a job

souvik dey

@souvikdey

Administrative and customer support professional at The SB Hallmarking Centre, coordinating office operations and customer queries.

India

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What I'm looking for

I’m seeking a long-term international remote opportunity with an organization or client where I can provide dependable administrative assistance, customer service, data management, and operational support while continuing to develop my professional capabilities.

At The SB Hallmarking Centre, I manage day-to-day administrative operations, coordinate meetings, and handle customer queries by phone and email.

At BrightTechIndustrialsIndiaPvt.Ltd., I managed administrative operations and vendor contracts for the IT department. My customer-support work contributed to a 30% increase in customer satisfaction, and my administrative support contributed to a 15% increase in meeting efficiency.

At SBAssaying &Hallmarking Centre, I handled administrative coordination and quality-control work, including overseeing XRF testing, fire assay procedures, and laser marking. I also maintained traceability and equipment-calibration records.

In remote roles with Amazon and ABProcessingService, I maintained database information and records, handled customer communications, and supported administrative coordination. I’m seeking a long-term international remote opportunity where I can provide dependable administrative and customer support.

Experience

Work history, roles, and key accomplishments

Current

Administrative Cum Customer Support Manager

Current

The SB Hallmarking Centre

Aug 2024 - Present (2 years 3 months)

Manage day-to-day administrative operations, coordinate meetings, handle customer queries, and support smooth communication across office activities.

Data Entry Documentation Customer Service Microsoft Teams Zoom Calendar Management Scheduling Report Preparation

Data Entry Operator

Amazon

Oct 2024 - Aug 2025 (10 months)

Entered, updated, and maintained accurate information in company databases, transferred data from physical and digital documents, and ensured data integrity.

Data Entry Data Management Data Integrity Reporting Document Review Security

Administrative Support Executive

AB Processing Service

Feb 2025 - Jul 2025 (5 months)

Prepared and maintained records, handled communications, managed filing systems, and supported team members with administrative tasks in a remote environment.

Administrative Support Customer Service Email and Phone Support Documentation Database Management Zoom Microsoft Teams Remote Team Coordination

Administrative Executive

BrightTech Industrials India Pvt. Ltd.

Jul 2022 - Jun 2024 (1 year 11 months)

Managed administrative operations and vendor contracts, maintained documentation, and provided customer service, contributing to a 30% increase in customer satisfaction and a 15% increase in meeting efficiency.

Administrative Support Vendor Management Documentation Customer Service Data Entry Microsoft Office

Administrative Coordinator Cum Quality Control Manager

SB Assaying & Hallmarking Centre

Oct 2015 - May 2022 (6 years 7 months)

Managed administrative activities including documentation and office coordination, and oversaw quality control functions such as XRF testing and fire assay procedures.