sourav ghosh
@souravghosh4
Technical Program Manager at PowerSchool India managing P1/P2 incidents and cutting MTTR by 20%.
IndiaWhat I'm looking for
At PowerSchool India, I manage P1/P2 production incidents with Engineering and Data Science, helping contain unplanned events and restore service within SLAs. This work has cut MTTR by 20%.
I partnered with Engineering and Data Science on root cause analysis and process fixes, reducing escalations by 25% and invalid tickets by 30%. I also created incident updates, executive dashboards, and release summaries that support mitigation planning.
For time-sensitive releases, I lead UAT planning, go-live readiness reviews, rollout coordination, and post-deployment tracking. I coordinated Azure-to-Snowflake and Azure-to-AWS migrations, delivering about 25% efficiency and cost improvement with minimal downtime.
My earlier work at Mailing Data Solutions included building Power BI dashboards and using SQL to support lead qualification; the team closed 30 deals and grew its prospect base to 186 clients. I’m seeking to apply my incident management and risk mitigation experience to security, abuse, and crisis response.
Experience
Work history, roles, and key accomplishments
Act as incident and escalation manager for P1/P2 production incidents, coordinating with Engineering and Data Science to contain unplanned events and restore service within SLAs, cutting MTTR by 20%. Lead risk mitigation for time-sensitive releases and coordinate cloud migrations, achieving significant efficiency gains.
International Business Development Executive
Mailing Data Solutions
May 2019 - Dec 2019 (7 months)
Coordinated client requirements and timelines across internal teams, built Power BI dashboards, and used SQL to support lead qualification, closing 30 deals and growing the prospect base to 186 clients.
Education
Degrees, certifications, and relevant coursework
Rabindranath Tagore University
Bachelor of Business Administration, Management
Bachelor of Business Administration in Management from Rabindranath Tagore University, completed in 2020.
Project Management Institute
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) certification from the Project Management Institute.
Scrum.org
Professional Scrum Master (PSM), Scrum
Professional Scrum Master (PSM) certification from Scrum.org.
Snowflake
SnowPro Core Badge, Data Engineering
SnowPro Core Badge (Badge 1 and 2) from Snowflake.
Build Your Generative AI Productivity Skills, Generative AI
Build Your Generative AI Productivity Skills certification from Google / Coursera.
Coursera
Project Management and Other Tools for Career Development Specialization, Project Management
Project Management and Other Tools for Career Development Specialization from Coursera.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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