Soumya Jaiswal

Supports 20+ healthcare MSP clients across 100+ facilities, resolving 40–50 mixed technical tickets per day while maintaining 90%+ SLA-compliant resolution. Administers identity lifecycle, Microsoft 365, endpoint, and network operations.

Delivered enterprise IT support and Microsoft platform administration across user, endpoint, connectivity, and access management issues for multiple client environments. Resolved infrastructure, endpoint, Microsoft 365, identity, and connectivity incidents while maintaining SLA compliance.

Provided L2 enterprise support for Microsoft technologies, identity administration, and infrastructure troubleshooting for PwC Acceleration Centers. Supported user access management, endpoint support, incident resolution, and technical escalation activities.

Supported Microsoft 365, Active Directory, endpoint administration, onboarding/offboarding, and IT asset-lifecycle management. Participated in Microsoft Intune migration activities and assisted with device enrolment and endpoint management processes.

Provided L1 support for client IT, creating tickets and tasks for users, and offering technical support for accounts, software, hardware, and basic AWS issues. Managed the chat support team, handling chats and calls from users to ensure efficient problem resolution.

Provided semi-technical support for Engineers at Openreach UK, handling telecom line and fibre network issues. Collaborated with cross-functional teams to troubleshoot and resolve technical challenges efficiently.

Provided technical support for Microsoft and Mac computers, resolving issues promptly. Conducted technical sales of in-house tech products, boosting revenue for the company.

Grade: 1st Division/Class

Bachelor's Degree in Accounting from the University of Calcutta, completed with first division.

Indian School Certificate (ISC) in Business/Commerce from the Council for the Indian School Certificate Examinations.