At FRONTPONT HEALTHCARE, I lead a team of 12 authorization specialists supporting home health authorizations for 2,000+ patients across multiple insurance plans.
I manage workflows for approvals, denials, appeals, and follow-ups, and handle escalated payer cases. I also coordinate with clinical and scheduling teams and insurance providers to support timely approvals.
I train and onboard authorization employees, monitor compliance, and develop SOPs to improve workflow efficiency and accuracy. Earlier, I worked in customer support roles at EXALT SECURITY SOLUTIONS INDIA PVT. LTD., EXALT INTEGRAL SOLUTIONS PVT. LTD., and VANILLA NETWORKS PVT. LTD.
