Sophy Olingo

In my role as a Virtual Call Support Representative, I handle inbound calls, providing product information and maintaining accurate records of customer interactions. I also conduct outbound calls to gather feedback and inform customers about new products.

As a Chat/Call Support Representative, I provide timely and accurate responses to customer inquiries via chat, managing multiple conversations simultaneously. I maintain a high customer satisfaction rate by addressing needs effectively and guiding customers through troubleshooting procedures.

As a Data Entry Clerk, I input data into digital databases, ensuring accuracy and completeness. I also organize and store documents and provide administrative support as needed.

Studied Linguistics and Communication, focusing on the intricacies of language, its structure, and its impact on communication. Developed skills in analyzing language use in various contexts and enhancing communication strategies.

Completed high school education with a focus on various subjects, preparing for further studies and personal development. Engaged in extracurricular activities that fostered teamwork and leadership skills.