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@sophoniekengne
I am an IT support and emergency response professional skilled in troubleshooting and crisis management.
I am an IT support and emergency response professional with hands-on experience in emergency medical services and corrections environments. I deliver rapid technical troubleshooting and crisis care under pressure.
As an EMT since 2017, I've provided emergency medical care, patient assessment, incident documentation and coordinated with medical staff to secure outcomes. My corrections experience sharpened my conflict resolution and de-escalation skills while maintaining security and compliance. I am pursuing CompTIA A+ and have experience with Zendesk and ServiceNow.
I bring strong communication, technical documentation, and bilingual English–French abilities to roles that require rapid decision-making and meticulous reporting. I am eager to apply my combined IT and emergency operations background in a collaborative, mission-driven team.
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Work history, roles, and key accomplishments
Loyal Source Government Services
Jan 2018 - Present (7 years 10 months)
Provide emergency medical care and patient assessment, coordinating with medical staff to improve patient outcomes and documenting incidents for compliance.
Guilford County Sheriff's Department
Jan 2015 - Jan 2020 (5 years)
Supervised inmates, enforced security procedures, and de-escalated conflicts while completing incident reports to support law enforcement operations.
Procare Ambulance
Jan 2017 - Jan 2018 (1 year)
Provided emergency medical support and ensured safe patient transport while maintaining accurate reporting for compliance and continuity of care.
Degrees, certifications, and relevant coursework
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