Open to opportunities

Sophia Tran

@sophiatran

Message

Detail-oriented professional with a background in digital operations.

United States

Message

What I'm looking for

I am looking for a role that values accuracy and productivity in a supportive environment.

I am a detail-oriented professional with a strong background in service, digital operations, and administrative support. My experience as a Virtual Assistant has honed my skills in managing digital administrative tasks, scheduling, and supporting brand operations with minimal supervision. I thrive in virtual environments and excel at handling confidential data while navigating multiple systems.

Throughout my career, I have demonstrated my ability to deliver fast and accurate service, particularly in high-volume settings like my role as a Server and Shift Lead at Outback Steakhouse. I take pride in my strong attention to detail, time management, and remote collaboration abilities. I hold dual degrees in Mass Communication/Media Studies and Nutrition Sciences, which have equipped me with a unique perspective and skill set that I am eager to apply in a claims representative role.

Experience

Work history, roles, and key accomplishments

Server / Shift Lead

Outback Steakhouse

Feb 2019 - Apr 2022 (3 years 2 months)

Delivered fast and accurate service in a high-volume environment. Managed customer complaints, resolved order discrepancies, and ensured guest satisfaction. Assisted with shift openings/closings and delegated prep tasks to support operations.

Customer Service Order Management Team Leadership Support Operations High Volume Management

Virtual Assistant

The Goal Digger Girl

Dec 2021 - Jan 2022 (1 month)

Managed digital administrative tasks and scheduling via email and spreadsheets. Used Zoom, Excel, and content tools to support brand operations. Completed project-based assignments with minimal supervision.

Scheduling Zoom Microsoft Excel Content Management

Intern

The Goal Digger Girl

Jul 2021 - Sep 2021 (2 months)

Created and scheduled social media content across platforms. Assisted in basic graphics, brand visuals, and Facebook engagement analysis. Gained experience in multitasking across Google Suite, Trello, and Zoom.

Graphic Design Google Suite Trello Zoom

Education

Degrees, certifications, and relevant coursework

University of North Alabama

Bachelor of Science, Mass Communication/Media Studies

Obtained a dual degree in Mass Communication/Media Studies and Nutrition Sciences. Developed strong attention to detail, time management, and remote collaboration abilities.

University of North Alabama

Bachelor of Arts, Nutrition Sciences

Completed a Bachelor of Arts in Nutrition Sciences as part of a dual-degree program. Gained expertise in nutritional principles and their application.