Looking for a job

Sophia Miniukwu

@sophiaminiukwu

Administrative support specialist at an independent retail business, tracking 50+ client deliverables and resolving every customer inquiry.

Nigeria

Message

In my Operations & Administrative Coordinator role with Independent Retail Operations, I structured Google Workspace tracking sheets for daily orders and payment cross-verification. I managed logs covering more than 50 completed client deliverables and maintained a 100% resolution rate on customer inquiries.

I also standardized client response templates and used ChatGPT and Gemini to draft messages and summarize updates, reducing daily email response time by 40%. As General Secretary & Administrative Lead for Student Residential Operations, I built maintenance logbooks and drafted escalation reports to support facility operations and audit-ready records.

Experience

Work history, roles, and key accomplishments

Current

Operations & Administrative Coordinator

Current

Independent Retail

Jan 2023 - Present (3 years 10 months)

Streamlined day-to-day administrative support, executive record-keeping, customer order tracking, and high-volume inquiry management for retail business operations. Managed data logs tracking over 50 completed client deliverables while maintaining a 100% resolution rate on customer inquiries.

Google Workspace Google Sheets Microsoft Office Excel ChatGpt Gemini Data Entry Inventory Monitoring Process Optimization Client Communication problem resolution

General Secretary & Administrative Lead

Student Residential Operations

Jan 2024 - Jan 2025 (1 year)

Oversaw official administrative documentation, record management, and operational reporting for facility operations. Built structured logbooks to record daily maintenance requests, drafted formal escalation reports, and scheduled follow-up actions with facility management.

Records Management Documentation Reporting Logbook Documentation Escalation Reporting Scheduling Facilities Management

Education

Degrees, certifications, and relevant coursework

Rivers State University

Bachelor of Science, Science

Bachelor of Science degree from Rivers State University, graduated in 2026. Developed competencies in scientific research methodology, data analysis, and technical report writing.