Sophia Lock

Spearheaded the successful launch and growth of the company, directing strategic planning, operations management, and financial oversight. Developed and implemented effective business strategies that drove revenue growth and optimized operational efficiency. Oversaw daily operations, ensuring efficiency, productivity, and compliance with industry regulations.

Developed and executed recruitment strategies to attract top-tier talent for communication roles, ensuring alignment with organizational needs and culture. Managed full-cycle recruitment processes from sourcing to onboarding, specializing in roles within the communications industry. Developed compelling job descriptions and recruitment marketing materials, utilizing persuasive communication to att

Oversaw all day-to-day communications, including crafting and executing strategic communication plans, managing media relations, and developing engaging content. Led crisis communication efforts during major incidents, maintaining company reputation and ensuring transparent communication with all stakeholders. Coordinated cross-functional teams and conducted market research to inform communication

Streamlined executive calendars, coordinated complex travel arrangements, and facilitated seamless communication across departments. Proficient in crafting clear and compelling reports, presentations, and correspondence. Served as a trusted liaison between executive leadership, internal teams, and external stakeholders, fostering strong relationships and ensuring alignment with strategic goals.

Proactively managed customer inquiries and issues, ensuring prompt resolution and high satisfaction rates. Utilized CRM systems to maintain accurate customer records and streamline operations. Demonstrated strong communication skills in effectively addressing customer concerns and building rapport.

Led and managed day-to-day bar operations, including creation of beverage menus, inventory control, and staff training. Improved team performance and guest satisfaction scores through effective coaching and communication. Established and maintained strong relationships with vendors and suppliers, negotiating favorable terms and resolving issues promptly.

Delivered exceptional dining experiences, providing attentive service and anticipating guest needs to ensure satisfaction. Demonstrated strong communication and interpersonal skills, adept at building rapport with guests and collaborating with team members. Took precise orders, effectively communicated menu details, and addressed guest inquiries and concerns promptly and professionally.

Studied principles of journalism and public relations. Focused on strategic communication, media relations, and writing for various platforms.

Completed coursework towards an Associate of Arts degree. Focused studies on foundational concepts in psychology.