Sophia Jones
@sophiajones
IT Service Operations professional at Accenture handling ServiceNow incidents and requests; built a YouTube transcript summarizer.
IndiaWhat I'm looking for
At Accenture, I review incoming alerts, route them to the appropriate team members, and create and close incidents and SCTASKs in ServiceNow according to team SOPs. I also prepare shift handovers so the incoming team can see open items and their status.
During my data analytics internship at Plasmid, Bangalore, I worked with datasets on data handling and basic reporting, and gained exposure to Power BI dashboards. I also built a YouTube transcript summarizer using Python, Google Gemini AI, and Streamlit.
Experience
Work history, roles, and key accomplishments
Works in a rotational-shift monitoring team, reviewing incoming alerts and assigning them to appropriate team members. Creates and closes incidents and SCTASKs in ServiceNow according to SOPs, and prepares shift handover documentation.
Data Analytics Intern
Plasmid
Apr 2024 - Jun 2024 (2 months)
Worked with datasets as part of a data analytics internship, supporting data handling and basic reporting tasks. Gained hands-on exposure to Power BI dashboards for data visualization.
Education
Degrees, certifications, and relevant coursework
SSMRV College
Bachelor of Computer Applications, Computer Applications
2021 - 2024
Grade: CGPA: 7.51
Pursued a Bachelor of Computer Applications, graduating with a CGPA of 7.51.
AXELOS
ITIL 4 Foundation, IT Service Management
Certified in ITIL 4 Foundation, covering IT service management best practices.
Oracle University
OCI Foundations, Cloud Infrastructure
Certified in Oracle Cloud Infrastructure Foundations, demonstrating foundational knowledge of OCI services.
Linux Professional Institute
Linux Administrator 1, Linux Administration
Certified as Linux Administrator 1, validating skills in Linux system administration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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