Sophia Dcruz
@sophiadcruz
Senior program leader driving AI-enabled pricing, payment integrity, and large-scale operational transformation.
What I'm looking for
I am a senior business and program leader with 11+ years building large-scale, revenue-critical systems across pricing, vendor finance, risk, and operations in global e-commerce environments. I have a proven track record delivering $120M+ in annualized cost savings and launching AI-driven automation and governance frameworks.
I design data-driven solutions that reduce financial leakage, improve pricing quality, and strengthen compliance — for example, cutting dispute resolution times from 45 days to 15 days and reducing repeat disputes by 50%+. I have led and scaled organizations of 200+ members and coached suppliers managing $2B+ in annual payment volume.
I partner closely with Product, Engineering, Data Science, Legal, and PR to operationalize ML/LLM solutions, consolidate fragmented platforms, and lead crisis-response initiatives that protect customers and business integrity. I focus on measurable impact, scalable processes, and building leadership bench strength.
Experience
Work history, roles, and key accomplishments
Led enterprise-wide transformation of vendor payment integrity and dispute management systems, delivering $120M+ in annualized cost avoidance and reducing dispute resolution time from 45 to 15 days while cutting executive escalations by 60%.
Led global pricing strategy and governance across 2B+ marketplace offers, delivering $40M+ in annualized impact through ML-driven pricing controls and LLM-powered automation that cut appeals turnaround from 48 hours to 15 minutes.
Led automation and pricing error prevention programs across first‑party retail, eliminating 4M+ annual pricing defects and delivering $17M+ in cost efficiency through workforce and process optimization.
Led teams of up to 120 associates and 10 managers across customer service and compliance, delivering automation that cut resolution times by 70% and accelerated new‑hire ramp by 60%.
Education
Degrees, certifications, and relevant coursework
T.A. Pai Management Institute
Master of Business Administration, Business/Management
Completed an MBA focusing on management and leadership coursework at T.A. Pai Management Institute.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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