Sophia Dcruz

I am a senior business and program leader with 11+ years building large-scale, revenue-critical systems across pricing, vendor finance, risk, and operations in global e-commerce environments. I have a proven track record delivering $120M+ in annualized cost savings and launching AI-driven automation and governance frameworks.

I design data-driven solutions that reduce financial leakage, improve pricing quality, and strengthen compliance — for example, cutting dispute resolution times from 45 days to 15 days and reducing repeat disputes by 50%+. I have led and scaled organizations of 200+ members and coached suppliers managing $2B+ in annual payment volume.

I partner closely with Product, Engineering, Data Science, Legal, and PR to operationalize ML/LLM solutions, consolidate fragmented platforms, and lead crisis-response initiatives that protect customers and business integrity. I focus on measurable impact, scalable processes, and building leadership bench strength.