At 2TOC Solutions, I managed customer inquiries through chat and email using Zendesk and Intercom. I translated complex product features and technical updates into clear explanations for users.
I investigated complaints, identified recurring platform issues, and reported bugs to engineering and product teams. I also gathered user feedback to improve product communications.
As a Legal Assistant at Cyndy Benson & Co, I communicated with clients, maintained digital records, and helped draft formal correspondence. I also de-escalated high-stress interactions and clarified next steps for clients.
