At HCL Technologies, I administer Microsoft 365 tenants for enterprise clients including Siemens, EasyJet, Emirates Global Aluminium, and Electrolux. I maintain 99.9% SLA uptime across environments supporting 10,000+ users.
I manage Exchange Online through the Admin Center and core PowerShell cmdlets, handling mailbox provisioning, license assignment, and distribution groups. I also administer Azure AD / Entra ID, including user lifecycle management and hybrid sync via Azure AD Connect.
I administer Google Workspace services and provide L1 support for SharePoint Online and OneDrive. My Exchange work includes resolving mail-flow issues and SPF/DKIM/DMARC misconfigurations.
I own P1/P2 incident management through ServiceNow and BMC Helix ITSM, and contribute to operational runbooks for cloud operations coverage across EMEA and APAC. I’ve received five HCL performance awards and client commendations for incident management.
