Sonia Sharon

I am a customer-focused professional with experience supporting customer inquiries in corporate and nonprofit environments, with hands-on exposure to CRM systems, email and in-person support, and internal tracking of requests. I collaborate effectively with cross-functional teams, resolve straightforward customer concerns, and escalate complex cases to maintain consistent service quality.

I bring strong communication, cultural sensitivity, problem-solving, time-management, and adaptability, gained through roles at Cadbury Kenya (Mondelez International) and the Kenya Red Cross Society. I am passionate about enhancing the customer journey, advocating for customer needs, and learning modern web technologies and CRM tools to drive better customer engagement.