SK

Looking for a job

Sonam Kumari

@sonamkumari3

I support customers through chat, CRM operations, backend management, and marketing-focused customer engagement.

What I'm looking for

I'm looking to apply my customer chat support, CRM, backend operations, data reporting, and marketing skills to help a reputable organization drive growth and customer success.

I've supported customers at Versatile Media through chat-based query resolution, CRM management, backend operations, cash management, and reporting.

My marketing internship at Dainik Jagran strengthened my sales execution, market research, customer engagement, communication, negotiation, and client-handling skills.

Experience

Work history, roles, and key accomplishments

VL

Customer Service Representative

Versatile Media a Marketing Pvt. Ltd.

Jan 2024 - Aug 2026 (2 years 7 months)

Handles customer chat-based queries, delivering strong support skills and resolving issues efficiently. Manages backend operations and CRM to streamline processes and improve service quality.

Customer Support CRM Backend Operations Data Analysis Reporting Cash Management

Education

Degrees, certifications, and relevant coursework

MJ

Manipal University Jaipur

Master of Business Administration, Business Administration

Pursuing an MBA degree at Manipal University Jaipur.

CM

Chaudhary Charan Singh University, Meerut

Bachelor of Business Administration, Business Administration

2020 - 2023

Completed a Bachelor of Business Administration degree from Chaudhary Charan Singh University, Meerut from 2020 to 2023.

CV

Central Hindu Girls School, Varanasi

Higher Secondary Certificate, General Studies

2018 - 2020

Completed higher secondary education (12th grade) at Central Hindu Girls School, Varanasi from 2018 to 2020.

JK

Jawahar Navodaya Vidyalaya, Kishanganj

Secondary School Certificate, General Studies

Completed secondary education (10th grade) at Jawahar Navodaya Vidyalaya, Kishanganj in 2018.

Tech stack

Software and tools used professionally

Microsoft Excel

Interested in hiring Sonam?

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