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SOLENE DUFFAUT

@soleneduffaut

Event Project Manager at Boardriders Europe coordinating client delivery across teams and reducing delivery lead times.

At Boardriders Europe, I coordinate client-facing projects across Sales, Production, Logistics, Finance, Customer Service and IT. Stronger cross-functional coordination reduced delivery lead times, and I support digital workflow implementation, testing and rollout.

At Arrosia, I coordinated simultaneous projects, contributors and external partners while managing priorities, budgets and deadlines. I built workflows, KPIs and operating routines, and helped build two business functions from the ground up, generating €360K in annual revenue.

At AcheterduNeuf.com, I coordinated a multi-site CRM implementation from requirements and testing through deployment, training and user adoption. Earlier, I supported client delivery and digital solutions at Swims and Hilti France, and coordinated international hospitality and sports events including Formula 1 and the Australian Open.

Experience

Work history, roles, and key accomplishments

Current

Project Manager | Client Delivery & Cross-Functional Operations

Current

Boardriders Europe

May 2025 - Present (1 year 5 months)

Coordinate client-facing projects across Sales, Production, Logistics, Finance, Customer Service and IT, aligning priorities, milestones and stakeholders. Manage multiple workstreams, operational issues and dependencies to ensure smooth and timely delivery.

Project Management Client Delivery Cross functional Coordination Stakeholder Management Digital Workflow Implementation KPI Monitoring Microsoft Project Microsoft 365 Slack Notion Salesforce Power BI

Project & Operations Lead | Teams, Partners & Delivery

Arrosia

Dec 2023 - Jan 2025 (1 year 1 month)

Coordinated multiple simultaneous projects, multidisciplinary contributors and external partners, managing priorities, budgets, resources and deadlines. Led project follow-up, stakeholder communication and issue resolution in a fast-moving environment.

Project Management Operations Stakeholder Communication Budget Management Resource Management Workflow Development KPI Reporting Recruitment Training Salesforce Power BI

Digital Implementation Project Manager | Multi-Site CRM

AcheterduNeuf.com

Jun 2022 - Jan 2023 (7 months)

Coordinated a multi-site digital implementation from requirements and testing through deployment, training, rollout and user adoption. Managed milestones, stakeholder communication, user priorities and implementation issues across locations.

Project Management Digital Implementation CRM Stakeholder Communication User Training Rollout Adoption Reporting Agile PMBOK

Client Success & Training Coordinator | Sports & Healthcare

Swims

Jan 2022 - Jun 2022 (5 months)

Managed strategic client relationships for Game Ready across sports, healthcare and rehabilitation environments. Coordinated a network of 4 field representatives and supported operational delivery across France.

Customer Relationship Management Training Product Demonstrations Healthcare Sports CRM Salesforce Portfolio Management Reporting

Digital Solutions & Client Implementation Coordinator

Hilti France

May 2021 - Oct 2021 (5 months)

Coordinated customer onboarding and implementation of digital solutions with engineers, customers and technical stakeholders. Identified operational requirements and supported solution adoption across customer projects.

Digital Solutions Client Implementation Customer Onboarding Stakeholder Management Salesforce Reporting

Communication & Customer Project Coordinator

Seixo Habitat

Dec 2018 - Mar 2020 (1 year 3 months)

Coordinated customer projects from feasibility review through delivery, liaising with clients and technical stakeholders. Supported customer and site visits, project follow-up, communication activities and final handovers.

Project Coordination Client Relations Communication Skills Stakeholder Management Follow up

International Hospitality & Sports Events Coordinator

Various International Event Organisations

Nov 2011 - May 2017 (5 years 6 months)

Delivered VIP hospitality and operational support at major international sporting and corporate events, including Formula 1 and the Australian Open. Coordinated on-site operations in fast-paced, multicultural environments.

Event Management Hospitality VIP Service Operations Cross Cultural Communication Problem Solving