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Solange Ipou

@solangeipou

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Virtual Assistant at CHU de Cocody, supporting clients remotely with email, scheduling, and customer service.

Côte d'Ivoire

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What I'm looking for

I’m looking for part-time or full-time remote roles supporting entrepreneurs and small businesses with reliable administrative assistance.

At CHU de Cocody, I supported clients remotely with requests by email, phone, and chat, following complaints through to closure.

I updated customer records in CRM systems and prepared activity reports. My day-to-day tools included Pack Office and Google Workspace.

I also bring experience with email management, appointment scheduling, data entry, and customer support in French and English.

I’m looking for part-time or full-time remote work supporting entrepreneurs and small businesses with reliable administrative assistance.

Experience

Work history, roles, and key accomplishments

Agent support client à distance

Chu de Cocody

Mar 2013 - Dec 2024 (11 years 9 months)

Agent support client freelance en télétravail depuis 11 ans.

Missions principales :
- Gestion des demandes clients par email, téléphone et chat
- Résolution de problèmes et suivi des réclamations jusqu'à clôture
- Saisie de données et mise à jour des bases clients sur CRM
- Rédaction de comptes-rendus et rapports d'activité
- Utilisation quotidienne : Pack Office, Google Workspace, CRM

Compétenc