At Vivriti Next Private Limited, I lead product roadmap and execution for an AIF digital platform serving institutional investors, ultra-HNIs, and wealth distributors. I introduced automated capital drawdown, redemption, and distributor commission workflows that reduced operational turnaround time by 60%.
I also deployed a GenAI assistant using speech-to-text, an LLM, text-to-speech, and RAG, deflecting more than 40% of support tickets. Automated integrations with CAMS and KFintech replaced email exchanges and brought transaction reconciliation errors close to zero.
At SBICAP Securities Limited, I launched a PWA onboarding journey that increased mobile web-to-account opening conversion by 30%. I also improved KYC and account activation through real-time validation and automated exchange connectivity.
At Kotak Securities Limited, I worked on digital acquisition and customer growth, including thematic investment baskets and a migration to Kotak Neo. Earlier at Udaan, I developed machine-learning credit risk models that reduced defaults on B2B micro-lending portfolios by 14%.
