sofia tarannum
@sofiatarannum
Quality coach with 6+ years ensuring accurate location listings.
IndiaWhat I'm looking for
I am a quality coach with over six years' experience focused on auditing and validating business listings and images for Google Maps across PAN India.
I was promoted from Quality Analyst to Quality Coach within six months, leading audits, quality checks and coordination with field teams and clients. My background also includes roles in data entry, customer support and teaching, which strengthened my communication and training abilities.
I work confidently with MS Office, Excel, Tally ERP9, PageMaker and Adobe Photoshop, and I am a fast learner who performs well under pressure while supporting and motivating colleagues to meet quality goals.
Experience
Work history, roles, and key accomplishments
Quality Coach
Vaco Binary Semantics LLP
Dec 2021 - Present (3 years 8 months)
Led quality control and auditing of Google Maps business listings across PAN India, reviewing images submitted by field teams; promoted from Quality Analyst to Quality Coach within 6 months.
Telecaller
Swiggy
May 2018 - Jan 2019 (8 months)
Managed inbound and outbound calls for a BPO unit, resolving customer queries and supporting operations to maintain service levels and customer satisfaction.
Junior Lecturer
Sri Gayatri Junior College for Girls
May 2015 - Feb 2017 (1 year 9 months)
Taught college-level courses, maintained classroom discipline, and provided student counseling to support academic performance and development.
Computer Operator
Sindhuja Online Service
May 2011 - Dec 2014 (3 years 7 months)
Performed high-volume data entry and form-filling operations and handled cash transactions while maintaining data accuracy and process efficiency.
Education
Degrees, certifications, and relevant coursework
Little Lawrence High School
Secondary School Certificate, Secondary Education
Grade: 69%
Completed Secondary School Certificate at Little Lawrence High School with a score of 69%.
S.R. Junior Girls College
Intermediate, Intermediate
Grade: 72%
Completed Intermediate at S.R. Junior Girls College with a score of 72%.
KUKakatiya University
Bachelor of Commerce, Commerce (Computers)
Grade: 66%
Bachelor of Commerce (Computers) from Kakatiya University with a score of 66%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring sofia?
You can contact sofia and 90k+ other talented remote workers on Himalayas.
Message sofiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
