Sodiq Ogunfowora
@sodiqogunfowora
I resolve Microsoft 365 and end-user technical issues through clear, customer-focused support.
CanadaWhat I'm looking for
I've provided customer-focused technical support across Independent Advocacy, Tek Experts, and SIAO, helping users resolve digital-platform, account-access, software, and connectivity issues.
At Tek Experts, I delivered Tier 1 support for Microsoft 365, resolving Outlook, OneDrive, file-sharing, permissions, authentication, synchronization, and application-configuration issues through remote troubleshooting.
I manage cases from intake through resolution or escalation, document symptoms and outcomes, prioritize requests by urgency and business impact, and create troubleshooting resources that reduce repeat issues.
I've also supported workstation setup, software installation, user accounts, printers, email platforms, and workplace technology, while explaining solutions clearly to technical and non-technical users.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Independent Advocacy
Mar 2024 - Present (2 years 6 months)
Provides customer-focused technical assistance, troubleshooting issues, managing support requests, and documenting procedures to improve support experiences.
Technical Support Specialist
Tek Experts
Jan 2021 - Mar 2024 (3 years 2 months)
Provided Tier 1 technical support for Microsoft 365 users, resolving issues with Outlook, OneDrive, and account access, and managed cases from investigation to resolution.
IT Support Technician
SIAO
Jan 2020 - Dec 2020 (11 months)
Provided technical support for hardware, software, and connectivity issues, and assisted with workstation setup and maintenance.
Education
Degrees, certifications, and relevant coursework
Google IT Support Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate, covering technical support fundamentals, troubleshooting, and customer service.
Google AI Essentials, Artificial Intelligence
Completed the Google AI Essentials course, covering foundational AI concepts and applications.
NPower Canada
Junior IT Analyst Program, Information Technology
Completed the Junior IT Analyst Program, gaining skills in IT support and analysis.
Federal University of Agriculture Abeokuta
Bachelor of Science, Mathematics
Bachelor of Science in Mathematics from the Federal University of Agriculture Abeokuta.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Skills
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