Open to opportunities

Sobana krishnasamy

@sobanakrishnasamy

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Analyst and operations specialist focused on IAM, access governance, and data analysis.

Malaysia

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What I'm looking for

I seek IAM, compliance or access governance roles where I can apply data skills and improve risk controls, processes, and audit readiness while growing into leadership.

I am an analyst and operations support specialist with 5+ years' experience in access governance, incident coordination, and business process optimization, recently upskilling with a Postgraduate Certificate in Data Science.

I have delivered IAM and incident support across enterprise environments, maintained high SLA compliance, led user access reviews, and flagged privileged access anomalies for remediation while working with ServiceNow, Microsoft 365, Entra ID, SAP and endpoint management tools.

I combine technical skills in Python, SQL and Tableau with governance expertise and CAPM-aligned project training to identify risk, improve workflows, and support audit-ready processes; I am targeting roles in IAM, compliance, access governance, or data process analysis with long-term leadership potential.

Experience

Work history, roles, and key accomplishments

Operations Support Analyst

Datacom

May 2024 - Sep 2024 (4 months)

Coordinated incidents and delivered IAM support for ANZ clients via ServiceNow, maintaining 97% SLA adherence while resolving MFA and conditional access issues and flagging privileged access anomalies for IAM teams.

ServiceNow Incident Management SLA Endpoint management

IAM Analyst

Kerry Ingredients

Aug 2023 - Feb 2024 (6 months)

Supported access governance and quarterly user access reviews using ServiceNow, M365 Admin Console and SAP, removing excessive privileges and maintaining audit-traceable access records.

Governance ServiceNow M365 Admin Console Microsoft Endpoint Manager SAP MFA Monitoring

Compliance Operations Analyst

Accenture

Oct 2020 - Feb 2022 (1 year 4 months)

Reviewed and remediated user account violations and compromised identities, enforced access revocations and maintained detailed IAM case records to ensure audit traceability and compliance.

Compliance Log Analysis Risk Mitigation

IT Support Engineer

Atos

Jul 2017 - Aug 2020 (3 years 1 month)

Provided enterprise technical support for Microsoft 365, VPN and endpoint protection, managed complex escalations and assisted in virus outbreak and ransomware response while meeting SLAs.

Endpoint Security Remote Support Ransomware SLA Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

Careerera

Postgraduate Certificate in Data Science, Data Science

2025 - 2025

Activities and societies: Completed modules: Python for Analytics, SQL, Business Intelligence & Data Handling, Tableau, Quantitative Research, Time Series; capstone project in progress.

Completed a Postgraduate Certificate in Data Science covering Python for Analytics, SQL, Business Intelligence, Tableau, and quantitative methods; capstone project in progress on data structuring and business risk assessment.