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Sneha Sen

@snehasen

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Aspiring Data Analyst | Excel, SQL, Python, Power BI | SQL Rank 1 – HackerRank | 5 Yrs Amazon & TP

India

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What I'm looking for

Data Analyst, Fraud Analyst, Data Scientist, Risk specialist, Investigation Specialist

I’m Sneha Sen, a data-enthusiast with 4 years of experience in customer service and team leadership at Amazon and Teleperformance. I’ve managed KPIs, optimized workflows, and used data to solve operational problems. Recently, I completed a Post Graduate Program in Data Science and Machine Learning, building hands-on skills in SQL, Python, Power BI, and predictive analytics. With a 5-Star Gold Rank and Rank #1 in SQL on HackerRank now transitioning into the world of data analytics. I’m now focused on transforming raw data into real-world business insights.

Experience

Work history, roles, and key accomplishments

Current

Customer Service/ Security Specialist

Current

Amazon US

May 2023 - Present (2 years 3 months)

Analyzed customer account data to detect fraud patterns, monitor KPIs, and uncover insights—achieving a 20% drop in security incidents and 90% customer satisfaction. Created actionable reports from complex trends, collaborated cross-functionally to enhance workflows, and communicated findings clearly to non-technical users across global regions.

Communication Skills Data Analysis Team Leadership Team Management Security Best Practices Compliance Analytical Skills Excel SQL

Subject Matter Expert

teleperformance.com

Jan 2022 - May 2023 (1 year 4 months)

Supervised and analyzed team KPIs, SLAs, and resolution metrics using Excel to spot trends and gaps, boosting productivity by 15% and cutting onboarding time by 25%. Led performance initiatives, audits, and root cause analysis on ticket data. Delivered actionable reports that improved workflows, ensured compliance, and enhanced overall operational efficiency.

Data Analysis Team Management Security Compliance Scheduling Problem Solving Operations Management Communication Skills

Technical Support Agent Customer Service

Amazon US

Aug 2020 - Jul 2021 (11 months)

Resolved recurring technical issues by analyzing customer support trends and established documentation to
enhance system functionality and first-contact resolution rates.

Security Compliance Problem Solving Operations Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Intellipaat

PGP in Data Science and Machine Learning , Data analysis, Data Science, Machine Learning

2024 - 2025

Completed intensive coursework in SQL, Python, Power BI, and machine learning with hands-on projects in
data analysis, visualization, and predictive modeling using real-world datasets.

Netaji Subhash Engineering College

Bachelor of Computer Application, Computer Application

2017 - 2020

Grade: 7.58

Completed BCA from Netaji Subhash Engineering College with a strong foundation in computer science, programming, and databases. Gained hands-on experience in Python, SQL, Java, and web development. Built academic projects that enhanced analytical thinking and problem-solving skills. Actively participated in workshops and tech events, developing both technical knowledge and collaborative abilities.