Sneha Jaiswal
@snehajaiswal2
Customer Relationship Associate at DBS Bank handling customer queries, collections, and CRM records.
IndiaWhat I'm looking for
At DBS Bank, I handled customer queries and provided resolutions through phone calls and non-voice chat support.
I supported debt recovery and payment follow-ups as part of the collections workflows.
I maintained customer records, logs, and interaction reports using internal CRM tools and MS Excel.
I also use MS Word and have an IT Smart Plus Certificate (APPL Certified).
Experience
Work history, roles, and key accomplishments
Customer Relationship Management (CRM) Associate
Managed customer queries and provided effective resolutions via phone calls and non-voice chat support. Handled debt recovery and payment follow-ups, and maintained accurate customer records using internal CRM tools and MS Excel.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Bachelor of Arts, Arts
2025 -
Pursuing a Bachelor of Arts degree, expected to complete in 2025.
UP Board / Recognized School
Intermediate
Completed Intermediate (12th Class) from UP Board in 2025.
UP Board / Recognized School
High School
Completed High School (10th Class) from UP Board in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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