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SM Bashir

@smbashir

Administrator at Sigma Connected Ltd who handled E.ON Next business accounts and resolved complex billing and metering disputes.

United Kingdom

Message

What I'm looking for

I'm seeking an administration or operations role where I can apply strong judgement, adaptability and problem-solving skills to add immediate value.

At Sigma Connected Ltd, I managed E.ON Next business accounts and high-volume back-office workflows. I handled sensitive cases including bereavement processing, changes of tenancy and sales onboarding.

I investigated commercial metering discrepancies, billing disputes and technical energy account adjustments. I also managed debt portfolios, coordinated with third-party debt collection agencies and arranged structured repayment plans.

I resolved tier-2 escalations using root-cause analysis, aiming for definitive outcomes and improved customer satisfaction. My work included handling confidential information in line with GDPR and Data Protection Act requirements.

At Number 1 Diamond Cars, I worked as a Customer Service Agent / CCTV Operator. I monitored queues and traffic flow, responded to on-site emergencies and reported driver compliance concerns.

Experience

Work history, roles, and key accomplishments

Administrator / Back Office Management

Sigma Connected Ltd

Jan 2020 - May 2025 (5 years 4 months)

Managed end-to-end business accounts, overseeing high-volume back-office administration and complex operational workflows. Handled specialist, high-stakes customer lifecycles including bereavement processing, complex change of tenancies, and sales onboarding.

B2B Billing Metering Debt Management GDPR Data Protection Complaint Resolution Root Cause Analysis Customer Satisfaction SLA Monitoring Workload Prioritisation

Customer Service Agent / CCTV Operator

Number 1 Diamond Cars

Jan 2009 - Nov 2021 (12 years 10 months)

Monitored rank queues and traffic flow to prevent overcrowding, mitigating safety hazards and maintaining order during peak operational hours. Acted as the primary point of contact for on-site emergencies, swiftly alerting emergency services and directing ground staff during critical incidents.

Risk Mitigation Emergency Response Security Compliance Geospatial Routing Queue Management

Education

Degrees, certifications, and relevant coursework

University of Salford

BSc, Computer Networks

2005 - 2009

Grade: Second class, First division honours

BSc in Computer Networks with Second class, First division honours. Studied modules including local area networks, mobile networking, and computer forensics.