Smangele Hlatswayo

Analyse and manage large product datasets across thousands of SKUs to identify performance trends, distribution gaps, and data exceptions that inform commercial and operational decisions. Build KPI dashboards and automate data validation to surface anomalies early, reducing downstream reporting errors and manual rework.

Tracked and categorised high-volume support ticket data for international clients, producing accurate operational reports under tight SLA deadlines. Identified recurring data patterns and anomalies, investigating root causes and surfacing findings to support process improvement.

Owned data quality validation across operational reporting workflows, ensuring accuracy and consistency of KPIs used in management and business reporting. Served as primary escalation point for data discrepancies, diagnosing issues, communicating clearly, and improving metric definitions to prevent recurrence.

Maintained accurate customer and operational records by proactively identifying and correcting data discrepancies to protect downstream reporting integrity. Supported reliable management reporting by flagging data inconsistencies and providing floor support and process guidance to junior agents.

Delivered structured tutorial sessions on quantitative finance and economics, translating analytical and statistical concepts into accessible explanations for undergraduate students. Adapted communication to different student levels, strengthening audience-aware data and concept communication.

Completed an Advanced Diploma in Entrepreneurship & Business Management at Cape Peninsula University of Technology in April 2025.

Completed a Diploma in Entrepreneurship & Business Management at Cape Peninsula University of Technology in April 2024.