SKYLINA SANTIAGO

I am a dynamic and compassionate healthcare professional with over 7 years of hospital experience, specializing in patient support, transport, and operations leadership. My journey has been marked by a proven success in launching and scaling patient observation programs, managing cross-functional teams, and improving patient safety standards. As a CPI Course Trainer and CPR certified, I am committed to providing empathetic care and effective team leadership.

In my role as Program Manager for the Patient Observation Program at UChicago Medicine, I spearheaded the startup and successful implementation of a program for high-risk patients. I recruited, trained, and managed a team of 40 patient sitters, ensuring consistent coverage and quality of care. My collaborative efforts with department heads and nursing staff refined workflows and met critical care goals, ultimately enhancing patient safety and supporting hospital compliance.

My experience extends to assisting in the establishment of similar initiatives in New Orleans, where I provided on-site support and guidance for a successful program launch. I am passionate about improving healthcare delivery and am eager to bring my skills in regulatory auditing, inclusive leadership, and cross-functional team coordination to a new opportunity.