Katrina Dang

Successfully managed all aspects of clinic operations, including scheduling, budgeting, facility management, staffing, and training with lean thinking to optimize the overall clinic performance. Optimized tracking systems for key operational metrics, enabling data-backed decision-making and driving improvement in team performance against KPIs.

Implemented standardized practices to organize, track, and maintain office and medical supplies, effectively managing the office inventory daily. Provided comprehensive support to in-office teams through coaching, new hire training, staffing, and appointment scheduling, as well as facilitating daily huddles and active problem-solving to improve team productivity.

Facilitated a seamless and positive in-office experience by managing patient intake, coordinating scheduling, and ensuring a high standard of patient satisfaction. Maintained a strong understanding of billing procedures and insurance processes to assist patients and resolve any related issues.

Improved the equity and dignity of food distributions clients through implementation of a database at over 50 food pantries and emergency food assistance sites. Strengthened adaptability skills from working with diverse by working with limited resources and funds for the program.

Pursued a Master of Health Administration degree to gain advanced knowledge in healthcare management. Focused on optimizing healthcare operations and strategic planning within the industry.

Completed a Bachelor of Science degree with a focus on Foods and Nutrition. Gained foundational knowledge in health-related sciences and their applications.