Open to opportunities

Skyler Clark

@skylerclark

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Experienced Development Support Manager with a focus on customer experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a Development Support Manager with extensive experience in administrative support, HR management, and customer service. My career has been marked by a commitment to fostering effective communication across teams and satisfying the needs of stakeholders, customers, and team members. I excel in utilizing tools like Google Workspace, Office Suite 365, and Asana to enhance project tracking, data accuracy, and process optimization.

In my current role at Charleston Management, I manage architectural requests from over 30 homeowners weekly, ensuring compliance with HOA guidelines and timely communication of decisions. My attention to detail and ability to review documents have driven successful outcomes, while my experience at Microsoft allowed me to support large teams and coordinate numerous events, enhancing employee morale and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Development Support Manager

Current

Charleston Management

Jul 2024 - Present (10 months)

Managed and processed architectural requests weekly, ensuring compliance and timely communication. Utilized Asana for efficient project tracking and time management, while also reviewing and processing invoices and financials. Served as the primary interface with homeowners and stakeholders, resolving issues efficiently.

Asana Customer Experience Project Tracking

Business Administrator

Microsoft

Dec 2021 - Dec 2023 (2 years)

Provided comprehensive administrative support to multiple executives and their large teams, serving as the main point of contact for 470 employees at the office. Coordinated numerous team building events and meeting operations, while also administering over 100 open positions using Power BI and maintaining employee data for 600+ individuals. Managed complex calendars across time zones, arranged me

Google Workspace Microsoft Excel Office 365 Power BI SharePoint Calendar Management Travel Coordination Event Planning Data Management

401K Financial Educator

Fidelity Investments

Feb 2021 - Jul 2021 (5 months)

Resolved numerous daily customer inquiries and guided weekly clients through complex financial processes such as withdrawals and investments. Troubleshooted technical issues to ensure a smooth customer experience. Managed a large volume of customer records, ensuring data confidentiality and risk assessment.

Customer Service Technical Support Data Management Confidentiality Risk Assessment Problem Solving

Education

Degrees, certifications, and relevant coursework

Allegheny College

Bachelor of Arts, International Studies

2016 - 2020

Completed a Bachelor of Arts degree with a focus on International Studies. Gained a comprehensive understanding of global issues and cultural dynamics.