Open to opportunities

Siyabonga Cele

@siyabongacele

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Motivated and results-driven Customer Relations Representative and Production Manager

South Africa

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What I'm looking for

Looking for a challenging role that utilizes my skills in customer relations, production management, and design to drive customer satisfaction and achieve operational excellence.

As a seasoned Customer Relations Representative and Production Manager, I bring over 10 years of experience in delivering exceptional service and driving customer satisfaction. With a strong background in product planning, scheduling, and process improvement, I possess the skills to lead cross-functional teams and implement cost-saving strategies. My expertise in managing customer relationships, resolving issues, and driving customer satisfaction has been demonstrated through my previous roles.

I am enthusiastic about new technologies and AI-driven development, and I am skilled in managing customer relationships, resolving issues, and driving customer satisfaction. With a proven ability to lead cross-functional teams, implement cost-saving strategies, and achieve operational excellence, I am confident in my ability to make a valuable contribution to any organization.

Throughout my career, I have developed strong communication skills, both verbal and written, and have demonstrated expertise in design and database software, including SEA, Figma, ACSS, Jira, Citrix, Canva, Zendesk, and Salesforce. I am a results-driven professional with a strong work ethic and a passion for delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Interactive Voice Response Analysis

Current

Transunion (US hours)

Jan 2022 - Present (3 years 5 months)

Empathy and ability to understand customer needs, Interactive Voice Response Analysis, Answering inbound calls, Production planning and scheduling, Safety policies and procedures, Coaching team members, Analytical thinking and problem-solving skills, Relationship management with suppliers and vendors, Inventory control, Develop call flows for efficient call routing and customer self-service, Time

Production Scheduling Coaching Analytical Skills Supplier Management Inventory Management Time Management Strategic Planning Attention To Detail CRM Software

UI Designer/Concepts Manager

SG Technologies

Dec 2022 - Dec 2022 (0 months)

Proficient in creating visually engaging and user-friendly interfaces for web and mobile applications. Strong understanding of layout, typography, and color theory. Responded to customer inquiries, complaints, and requests in a timely and professional manner. Create prototypes, presentations, USSD, WMS, and website concepts. Iterated on designs based on user feedback and usability testing results.

Layout Design Typography Colors Prototypes Presentation WMS Illustration

Customer Service Advisor

Verizon (US hours)

Dec 2022 - Dec 2022 (0 months)

Inbound calls, Follow up with customers and all other involved parties timeously, Advocate for excellent User experience and influence through it, Collaborated with vendors to evaluate and implement new technologies, enhancing the organization's telecommunications capabilities, Modeled a production process that assisted the company in placing with PlatAfrica for three or more consecutive years, Ti

Collaborated With Vendors To Evaluate And Implement New Technologies Telecommunications Modeled A Production Process That Assisted The Company In Placing With PlatAfrica For Three Or More Consecutive Years Troubleshooting Assisted In Creating A Product Package For Royal Caribbean Celebrity And Carnival Cruises Customer Management

Production Manager

Cambanos Diamonds

Jan 2020 - Jan 2022 (2 years)

Led a team of 25 employees and implemented cost-saving strategies. Oversaw daily production activities to ensure on-time delivery of quality products. Design products with CAD team using Matrix and Rhino software. Collaborate with teams to ensure design practicality. Oversaw 3D printing (ProJet & EnvisionTEC). Managed a team of production employees and implemented training programs to improve prod

Minimize Accidents By Maintaining And Enforcing Safe And Clean Working Practices Production Scheduling Inventory Cost Saving Initiatives Analyzed Production Data To Identify Areas For Improvement And Implemented Process Improvements Resulting In A 15% Increase In Efficiency Worked With Cross Functional Teams To Resolve Production Related Issues

Customer Relations Representative and Production Manager

[email protected]

Motivated and results-driven Customer Relations Representative and Production Manager with over 10 years of experience in delivering exceptional service. Enthusiastic about new technologies and AI driven development. Possesses strong communication skills and the ability to handle challenging situations while maintaining composure. Demonstrated expertise in product planning, scheduling and process

Customer Relations Management Communication Skills

Production Manager

Mizane Jewellery

Jan 2012 - Jan 2020 (8 years)

Oversaw daily production activities to ensure on-time delivery of quality products. Collaborate with design and development teams to translate concepts using Matrix/Rhino software into manufacturable jewelry. Manage clients' private data. Proficient in utilizing production management software and tools to track inventory, monitor production schedules, and optimize workflow. Manage and train produc