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At Tata Consultancy Services, I manage modern endpoints and cloud workspaces using Microsoft Intune, Windows 365 Enterprise Cloud PCs, and Azure Virtual Desktop. I led a migration from legacy update rings to Windows Autopatch, achieving 98% compliance.

I deploy Windows Autopilot profiles for automated enrollment, including Microsoft Teams Rooms, and manage persona-based Cloud PC provisioning lifecycles. I also create configuration and compliance policies, implement Conditional Access and endpoint security controls, and work with infrastructure teams to patch vulnerabilities.

I troubleshoot device sync issues, deployment failures, Windows OS, Microsoft 365, VPN, application, network, and user-access issues using Nexthink, ServiceNow, and Endpoint Manager reporting. I support application packaging and deployment through Intune while maintaining enterprise documentation standards and ITIL incident practices.

I've been recognized with a certificate of appreciation for client contributions and on-the-spot awards for troubleshooting issues. I bring a practical, adaptable approach to endpoint modernization, security, and reliable end-user support.