Mpho Mongale

Managed end-to-end U.S. immigration onboarding workflows for new hires on the Deel Admin platform, from eligibility assessments through visa approvals and cancellations. Ensured regulatory compliance, prepared visa applications and supporting petitions, and used Jira, Zendesk, and Slack for case tracking and ticket resolution.

Managed Canadian Express Entry applications for permanent residency. Processed U.S. visitor visas through the Consular Electronic Application Center (CEAC).

Served as lead immigration consultant for enterprise clients across South Africa and African markets, advising HR/legal teams on visa pathways. Managed high-volume immigration portfolios end-to-end, including visa petitions, ministerial waivers, SAQA credentialing, and appeals with statutory compliance.

Advised corporate clients on South African immigration requirements and processes and managed immigration casework for South Africa and other African countries. Liaised with immigration authorities to resolve issues and maintain compliance and service delivery while supporting internal reporting.

Provided strategic mobility and visa advisory across multiple African markets and managed end-to-end South African immigration and global mobility onboarding. Delivered key account management for tier-1 clients, including risk and SLA management and end-to-end credentialing workflows.

Acted as the primary client point of contact, conducting case assessments and developing tailored immigration strategies. Prepared, reviewed, and submitted visa applications, monitored case progress, maintained real-time case records, and implemented process improvements to enhance compliance and client experience.

Processed U.S. visa cases end-to-end, including reviewing applications, verifying civil documents, initiating background name checks, and scheduling appointments using consular systems. Supported fraud prevention, coordinated with NVC and USCIS for approved cases, and ensured confidentiality and security of PII and consular records.

Processed UK visa applications across multiple categories in compliance with UKVI regulations. Reviewed applications and supporting documents, verified applicant information and eligibility, maintained accurate records with confidentiality, and supported biometric enrolment and quality assurance while meeting SLA requirements.

Pursuing a Bachelor of Commerce in Marketing Management at the University of South Africa (UNISA).

Completed a National Diploma in IT Programming at Rosebank College from 2004 to 2006.

Completed a Certificate in Management at Technikon Pretoria (Arcadia Campus) in 2003.

Completed the Matriculation (IEB) in 2002.