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Sinmiloluwa Ariyo

@sinmiloluwaariyo

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Customer Support Officer at Tech.Ed. resolving parent and student enquiries across phone, email and digital channels.

Nigeria

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What I'm looking for

I’m focused on building my career in Customer Service, Customer Support and Customer Experience. I’m particularly interested in Customer Support Specialist, Customer Service Representative, Customer Support Representative, Customer Experience and Client Support opportunities, including remote and international teams.

At Tech.Ed., I support parents, students and partner schools with programme, schedule, service and payment enquiries. I handle communication across phone, email and digital channels, and help resolve concerns by coordinating with relevant team members.

At Amber Hospitality Services Limited, I support digital communication and customer engagement across multiple hospitality brands. I respond to audience messages and enquiries, coordinate digital content, and helped grow a LinkedIn audience from approximately 32 followers to more than 2,020 organically.

Earlier, at Samarl Business & Communication Centre, I supported approximately 21–40 customers per day with service questions, payments, appointments and complaints. I’m now focused on building my career in Customer Service, Customer Support and Customer Experience.

Experience

Work history, roles, and key accomplishments

Social Media Manager | Digital Customer Engagement

Amber Hospitality Services Limited

Dec 2024 - Sep 2026 (1 year 9 months)

• Support digital communication and customer engagement across multiple hospitality brands.

• Respond to audience messages, comments and enquiries while maintaining professional and consistent brand communication.

• Support approximately 3–5 hospitality brands and handle customer and audience interactions across their digital platforms.

• Coordinate more than 40 pieces of digital content monthl

Customer Support Officer

Tech.Ed

Jan 2024 - Sep 2026 (2 years 8 months)

• Serve as a key point of contact for parents, students and partner schools, responding to customer enquiries and providing clear information about programmes, schedules, services, policies and payments.

• Handle customer communication across phone, email and digital channels while ensuring enquiries receive professional and timely responses.

• Process and verify customer payments, investigate p

Marketing Specialist

Upwork

Dec 2019 - Nov 2020 (11 months)

Worked as Marketing Specialist at Upwork.

Customer Support & Operations Assistant

Samarl Business & Communication Centre

Sep 2017 - Feb 2018 (5 months)

• Supported approximately 21–40 customers per day in a busy customer-facing environment.

• Responded to customer enquiries and explained available services, pricing and service requirements.

• Assisted customers with payments, appointments, service requests and general enquiries.

• Handled customer concerns and complaints professionally and worked toward appropriate resolutions.

• Maintained a