Ifeanyi User
@ifeanyiuser1
I deliver multi-channel customer support and remote coordination for US, UK, and small-business clients.
NigeriaWhat I'm looking for
I've delivered high-volume customer support at Nielsen across phone, email, and chat for US and UK-based operations.
I resolved complaints, escalated issues, monitored customer feedback, and compiled reports that supported improved service strategies. I also trained junior team members on communication and documentation practices.
As a private academic tutor, I managed up to 15 clients at once, handled scheduling, billing, and progress reporting independently, and improved average client results by approximately 30%.
Today, I provide remote customer service, social media coordination, content scheduling, and day-to-day administration for small businesses, including Hathor Coast Limited. I'm continuing to build my digital marketing and remote-work-tool skills while pursuing a full-time remote opportunity.
Experience
Work history, roles, and key accomplishments
Freelance Social Media & Content Coordinator
Self-Employed
Jan 2023 - Present (3 years 9 months)
Provide remote customer service and social media coordination for small business clients, including Hathor Coast Limited. Manage content scheduling, client communications, and day-to-day administration using self-taught digital tools.
Private Academic Tutor
Self-Employed
Sep 2021 - Dec 2023 (2 years 3 months)
Managed a roster of up to 15 clients simultaneously, providing personalized support and tracking progress. Handled scheduling, billing, and progress reporting independently, improving average client results by approximately 30%.
Managed high volumes of customer interactions via phone, email, and chat, resolving complaints and escalating issues to ensure satisfaction. Monitored feedback trends, compiled reports, and trained junior team members on communication best practices.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Arts, English
2017 - 2021
Pursued a Bachelor of Arts in English, developing strong communication and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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